Jesus Chacara
Jesus Chacara at Longo Toyota
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Jesus Chacara

Service Drive Supervisor

Longo Toyota

3534 Peck Rd
El Monte, CA 91731

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4.7
47 Reviews

Dealership Experience

20 yrs

Industry Experience

20 yrs, 10 mos

Languages Spoken

English English

Spanish Spanish

4.7

47 Reviews

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47 Reviews of Jesus Chacara

July 07, 2024

Dealership Rating
Employee Rating

Terrible, says they performed the oil change, yet when I checked the oil levels it has not been changed. I have evidence of it as well as my dash cam. VERY SHADY service advisors DO NOT GO HERE. More

by X
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Jul 09, 2024

Longo Toyota responded

Thank you for allowing us to review, research and extend our apology for any ill feelings you may have. Our Service Director Paul LeBlanc tried reaching you on July 8, 2024 but was unsuccessful. At your convenience he can be reached @ D: 626.652.3622 or E: paul.leblanc@longotoyota.com. We look forward to discussing this matter in detail.

June 30, 2024

Dealership Rating
Employee Rating

Very happy they finished well before promised time. Also helped me how to properly use the steering wheel controls for all the settings More

by Guggi2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James Valeanu

Jul 01, 2024

Longo Toyota responded

We're happy knowing your service visit @ Longo Toyota went well and please hurry back

May 25, 2024

Dealership Rating
Employee Rating

Communication and promised repair time is excellent. My service Advisor Jesus was execellent and helpful More

by transam1385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

Longo Toyota responded

Happy Memorial Day and thank you for coming to Longo Toyota service department.

May 18, 2024

Dealership Rating
Employee Rating

efficient, well organized. clean facilities. cordial and helpful staff. timely notification on progress of workbeing done. no problem is scheduling appointment times. More

by rkanzaki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2024

Longo Toyota responded

Thank you for sharing your visit to Longo Toyota Svc Dept online and delighted knowing JJ (Jesus) took amazing care of you. Have a great week

April 16, 2024

Dealership Rating
Employee Rating

Want to thank Jesus aka JJ for awesome customer service and always looking out for the best way help . Thank you to Danny Guerrero for his great customer service : More

by Whiz2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danny Guerrero

Apr 17, 2024

Longo Toyota responded

Thank you for the shout out on DealerRater. Jesus | Danny and team are honored to serve you.

April 04, 2024

Dealership Rating
Employee Rating

Service department employees are courteous, knowledgeable and efficient. We take all our Toyota cars to Longo Toyota. More

by Satisfied customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2024

Longo Toyota responded

We cannot wait to share this posting with JJ, it's certainly going to make his day - Thank you - Team Longo

March 02, 2024

Dealership Rating
Employee Rating

I purchased my car from here. I’m too far away from this location now but I still drive to get my car do its routine maintenance from Longo. I sometimes can watch the mechanic do More

by Luku
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Chung

Mar 05, 2024

Longo Toyota responded

Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Manager, Danny Guerrero @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

March 01, 2024

Dealership Rating
Employee Rating

JJ was awesome and he went above and beyond. He’s always on point with his customer service and customer care! I really appreciate how he takes his time with us his clients. He is so caring and More

by cguillen_76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2024

Longo Toyota responded

Longo Toyota is so humbled after reading your review and we cannot wait to share this with JJ and his reporting Mgmt team. It's our honored to always serve you and so thankful you're okay after your bee sting, OUCH. Hurry back!

February 22, 2024

Dealership Rating
Employee Rating

I have been patronizing Longo Toyota for decades. I have confidence in their professionalism. Even though I live in a city with a Toyota dealer in town, I commute to Longo for vehicle service. More

by springh2obagel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 22, 2024

Longo Toyota responded

Thank you for allowing us @ Longo Toyota Svc Dept to earn your business. Make it a great day

February 21, 2024

Dealership Rating
Employee Rating

They are always so cordial and cats always checking in. Never hesitating to ask before any action taken. More

by Rodriguez_adriana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Longo Toyota responded

Thank you Adriana for entrusting our company (Longo Toyota) and team (JJ) to handle your servicing needs. Make it a great day

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