Jesus Cantu

Always great service and advice. Christian helped us get the car we loved and Jesus got us a great deal. Christian helped us get the car we loved and Jesus got us a great deal. More

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Buyer beware — this review reflects our first-hand experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricin experience with this dealership’s sales process. We engaged this dealership through the Costco Auto Program, expecting clear and consistent pricing. Over the course of several days, we were provided more than one “official” Costco price. In our case, those prices were higher than publicly advertised pricing from other dealerships for comparable vehicles available at the same time. This created confusion and uncertainty regarding the final purchase price. All pricing discussions occurred over multiple days and were confirmed prior to our visit, so the issues we encountered were not the result of a single conversation or misunderstanding. The primary reason we continued with this dealership was inventory availability — they had the exact vehicle configuration we were seeking when others did not. Despite having completed many vehicle purchases over the years, this was the most difficult and time-consuming sales process we have experienced. Near the final stages of the transaction, the price that had been agreed to days earlier was revisited, leading to an extended discussion regarding an alternate price. The purchase was ultimately completed at the previously agreed-upon price. However, the process took nearly five hours and felt unnecessarily prolonged given that pricing and terms had already been discussed and confirmed earlier. Vehicle delivery did not meet reasonable expectations for a new purchase. Protective plastic remained on door handles, fluids were not topped off, and the vehicle did not appear to have been thoroughly cleaned prior to delivery. We chose not to pursue further resolution with the dealership and instead shared our experience with Costco and the vehicle manufacturer so they are aware of the concerns encountered during the sales and delivery process. Based on our experience, we strongly encourage prospective buyers to confirm all pricing in writing early in the process and to carefully inspect the vehicle prior to finalizing a purchase. UPDATE: The dealer sent me the following "Dear customer, I'd love to identify your deal and found out how this UNACCEPTABLE process was completed. We have been doing business with Costco for well over 15 years and never have this problem. I want to identify all parties involved to find out how they messed this up so bad while also offering you compensation for the horrible experience" I replied with the information and quickly realized this person was part of the original purchase drama. I never heard back from them and no "compensation" either. More

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Had such a great, easy, and relatively fast experience. Huge shout out to Tanner Ladd for answering all my questions and being the main reason the experience was so great. Huge shout out to Tanner Ladd for answering all my questions and being the main reason the experience was so great. More

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The initial contact with Jonathan by phone on Sunday showed me that he would listen to my issues and situation, that I needed to do business with Royal Moore, that they would make me a great deal like I showed me that he would listen to my issues and situation, that I needed to do business with Royal Moore, that they would make me a great deal like I had never seen before and that they would find the exact model of CX-5 I was looking for: exterior/interior color, trim, and engine without cylinder deactivation--vin 8th digit L. Hie was OK understanding that I would talk to my wife about financing issues before we could go forward and followed up with for me a couple of times while this process was going on. During the purchasing interview had very positive interactions--even though they were complicated due to our concerns over payments and warranties. Jesus Cantu made the closing price decision easy with clear and pressure free negotiations and met all my evasions and counters with class and humor and changed my view of final closers--at least at Royal Moore... William Pak worked very hard with several presentations of several payment and warranty options as my wife and I struggled with how to pay and with what coverage. Noah Elkind was detailed and dedicated to presenting all the add ons available and added a great deal of data to the warranty picture and went over things as many times as I needed--he helped me finalize the warranty coverage with the 10 year plan and the addition of the ceramic exterior and companion interior protection--closing this piece by making sure I understood it was a 7 year plan with car rental benefits incase of a redo. We went with the long term plans because we are elderly and want this car to last us until we really retire--hope for the gilded trimmed chariot you won't be able to offer us in this world... In the end, we are so happy we came to Royal Moore for another new Mazda--my wife bought an RX7 years ago and remembered her good experience and I buy parts for Mazdas when I need factory part occasionally from your parts department. Johnathan has an unusual warm quality that put me at ease and made me want to do business with him--and Royal Moore--and I will very strongly recommend him and Royal Moore as the place to buy a new car. One of the lasting impressions I take away from this experience--as I told Noah--is that he had a great team that worked well together. Thanks to ALL at Royal Moore! Greg and Anita Wynne Vehicle Purchased: 2025 Mazda CX-5 (Preferred Trim) Not a GMC Other as listed below to make your app work... More

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Taylor and Jesus were amazing to work with. Taylor was patient and kind while I tried to decide. He put me in a couple models and made sure I was happy. He was knowledgeable and answered my man Taylor was patient and kind while I tried to decide. He put me in a couple models and made sure I was happy. He was knowledgeable and answered my many questions. His relaxed demeanor made the process easy and fun at the same time. I drove away with the perfect vehicle for me, checking all the boxes on what I was looking for. The entire experience was professional and respectful of my time and schedule. I will not go anywhere else for my car buying needs. More

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What a great salesperson and experience I had here recently while purchasing a 2024 GMC Canyon AT4X. Make sure you ask for him and I guarantee you’ll have a friendly and professional experience. recently while purchasing a 2024 GMC Canyon AT4X. Make sure you ask for him and I guarantee you’ll have a friendly and professional experience. More

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Travis and Raptor made sure that all my car needs were cover and that I was happy with the car and with the monthly payments. I will not hesitate to return to this location for my future car needs. cover and that I was happy with the car and with the monthly payments. I will not hesitate to return to this location for my future car needs. More

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Had a great experience here! Johnathan S. was very friendly and knowledgeable about the vehicle. Will, Jesus, Johnathan and Ryker all were efficient and friendly! Would recommend Johnathan S. was very friendly and knowledgeable about the vehicle. Will, Jesus, Johnathan and Ryker all were efficient and friendly! Would recommend! More

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Jonathan met my expectations and beyond. He was very knowledgeable and efficient through the entire care buying experience. I would recommend him to a friend! He was very knowledgeable and efficient through the entire care buying experience. I would recommend him to a friend! More

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Great dealership with even better people. Dealt with Tanner and he was the best! 10 stars! Dealt with Tanner and he was the best! 10 stars! More

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