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Jessie Schumacher
Jessie Schumacher at Lake Ford
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Jessie Schumacher

Service Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.3
236 Reviews
4.3

236 Reviews

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236 Reviews of Jessie Schumacher

January 18, 2025

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Employee Rating

Overall good experience. Took slightly longer than told. Overall I was happy with the outcome of my car. More

by jmarifke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Lucas Sorensen, Anthony Proano

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January 16, 2025

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Employee Rating

Excellent work and really appreciate Service Manager’s Jessie helping with all my services. Will always bring my truck to Lake Ford. More

by J presser
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Proano

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Jan 16, 2025

Lake Ford responded

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience. We understand how frustrating it can be to incur charges for a diagnostic check. Our diagnostic fees are standard practice to cover the time and expertise required to properly assess a vehicle, but we do understand how it can feel like an extra charge when you're already paying for repairs. We strive to be transparent with our pricing and services upfront, and we apologize if this wasn’t clearly communicated during your visit. If you feel there was any confusion or misunderstanding regarding the charges, please reach out to us directly so we can look into the situation and see if there’s anything we can do to address your concerns. We genuinely value our customers and want to ensure that everyone feels they’ve received fair service. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.

Jan 16, 2025

J presser responded

Yes please look into it, I have been bringing my truck to you for 13yrs and have never had any problems like this before

January 15, 2025

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Respectful and efficient. My special requests were adhered to as I had requested and completed in a timely manner. More

by CC
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Luis Hernandez

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January 14, 2025

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Terrible experience. Worst dealership ever. Then I got told not to never bring my car back after I paid to get it fixed 👎 they don't respect their warranties More

by deeboiimoore436
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Proano

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Jan 16, 2025

Lake Ford responded

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be when things don’t go as planned. We want to clarify that we value every customer and aim to provide the best possible service. In rare cases, the only time we would suggest a guest not return is if there has been disrespect toward our staff or a breakdown in mutual respect. It’s important to us that all customers feel heard and treated with courtesy, and we work hard to maintain a professional environment for both our team and guests.

December 23, 2024

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I recently left a not so good review. I am taking it down because I decided to contact them and talk about my concerns. They are now working with me and helping me get my truck back to w More

by Koscielakb
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Luis Hernandez

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December 10, 2024

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Fantastic service department communicates well and concisely. Worked to fix my car quickly and made the overall experience enjoyable. They keep my car running smooth and they listen and deal with an More

by johnautz
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

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November 19, 2024

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Lucas was very professional and friendly. I would highly recommend him for an advisor and also would highly recommend using Lake Ford Dealership for repairs and service. Having a Loaner car w More

by thehahns88
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Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

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April 10, 2024

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Jim Bramal is by far the best, Jim and Jessie understand what it takes to provide outstanding customer service many times going way over above and beyond to take care of the customer. You will not be disapp More

by Rich Erickson
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel

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July 26, 2023

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Employee Rating

I l isba su ever br t t t y gf e w thy. What More

by Szukalskilindsay
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Jankowski , Craig Prochaska

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July 26, 2023

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Employee Rating

Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. More

by toyalove3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Micah Edwards, John Krueger , Craig Prochaska, Brian Teitelbaum

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Aug 01, 2023

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

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