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Jessie Schumacher
Jessie Schumacher at Lake Ford
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Jessie Schumacher

Service Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.3
240 Reviews
4.3

240 Reviews

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240 Reviews of Jessie Schumacher

February 25, 2025

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Employee Rating

Thanks for the hard work and resolving my oil pressure sensor and wiring problems on my 2020 f150. It was a difficult task to complete as it had already been at another dealer. Big shout out to Lake For More

by TOWNJET1
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Proano

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February 09, 2025

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Terrible service and manager of service dept. She was beyond rude n I have called BBB AND FORD HEADQUARTERS to help me deal with the situation More

by Tinamerierothe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Proano

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Feb 27, 2025

Lake Ford responded

We’re sorry to hear about your experience and that you felt our service did not meet your expectations. We always strive to provide excellent customer service, and we regret that you had a negative interaction. Since you’ve reached out to the BBB and Ford, our resolution team will be working with you through the BBB and Ford processes to address your concerns. We appreciate your feedback and the opportunity to work toward a resolution.

January 31, 2025

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I appreciate their professionalism and they have taken good care of our trusty Ford Escape, my husband's favorite. Thank you. More

by none3
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Luis Hernandez

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January 31, 2025

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I appreciate their professionalism and they have taken good care of our trusty Ford Escape, my husband's favorite. Thank you. More

by none3
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Luis Hernandez

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January 18, 2025

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Overall good experience. Took slightly longer than told. Overall I was happy with the outcome of my car. More

by jmarifke
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Lucas Sorensen, Anthony Proano

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January 16, 2025

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Excellent work and really appreciate Service Manager’s Jessie helping with all my services. Will always bring my truck to Lake Ford. More

by J presser
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Proano

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Jan 16, 2025

Lake Ford responded

Thank you for your feedback, and we’re sorry to hear that you were unhappy with your experience. We understand how frustrating it can be to incur charges for a diagnostic check. Our diagnostic fees are standard practice to cover the time and expertise required to properly assess a vehicle, but we do understand how it can feel like an extra charge when you're already paying for repairs. We strive to be transparent with our pricing and services upfront, and we apologize if this wasn’t clearly communicated during your visit. If you feel there was any confusion or misunderstanding regarding the charges, please reach out to us directly so we can look into the situation and see if there’s anything we can do to address your concerns. We genuinely value our customers and want to ensure that everyone feels they’ve received fair service. Thank you again for sharing your thoughts, and we hope to have the opportunity to make things right.

Jan 16, 2025

J presser responded

Yes please look into it, I have been bringing my truck to you for 13yrs and have never had any problems like this before

January 15, 2025

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Respectful and efficient. My special requests were adhered to as I had requested and completed in a timely manner. More

by CC
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Luis Hernandez

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January 14, 2025

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Terrible experience. Worst dealership ever. Then I got told not to never bring my car back after I paid to get it fixed 👎 they don't respect their warranties More

by deeboiimoore436
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Proano

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Jan 16, 2025

Lake Ford responded

Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating it can be when things don’t go as planned. We want to clarify that we value every customer and aim to provide the best possible service. In rare cases, the only time we would suggest a guest not return is if there has been disrespect toward our staff or a breakdown in mutual respect. It’s important to us that all customers feel heard and treated with courtesy, and we work hard to maintain a professional environment for both our team and guests.

December 23, 2024

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Employee Rating

I recently left a not so good review. I am taking it down because I decided to contact them and talk about my concerns. They are now working with me and helping me get my truck back to w More

by Koscielakb
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards, Luis Hernandez

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December 10, 2024

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Fantastic service department communicates well and concisely. Worked to fix my car quickly and made the overall experience enjoyable. They keep my car running smooth and they listen and deal with an More

by johnautz
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

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