Jessie Schumacher
Jessie Schumacher at Lake Ford
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Jessie Schumacher

Service Manager

Lake Ford

4201 S 27th St
Milwaukee, WI 53221

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4.4
231 Reviews
4.4

231 Reviews

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231 Reviews of Jessie Schumacher

December 10, 2024

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Employee Rating

Fantastic service department communicates well and concisely. Worked to fix my car quickly and made the overall experience enjoyable. They keep my car running smooth and they listen and deal with an More

by johnautz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Micah Edwards

November 19, 2024

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Lucas was very professional and friendly. I would highly recommend him for an advisor and also would highly recommend using Lake Ford Dealership for repairs and service. Having a Loaner car w More

by thehahns88
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Recommend Dealer
Yes

Other Employees Tagged: Lucas Sorensen

April 10, 2024

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Jim Bramal is by far the best, Jim and Jessie understand what it takes to provide outstanding customer service many times going way over above and beyond to take care of the customer. You will not be disapp More

by Rich Erickson
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Recommend Dealer
Yes

Other Employees Tagged: Jim Bramel

July 26, 2023

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I l isba su ever br t t t y gf e w thy. What More

by Szukalskilindsay
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Jankowski , Craig Prochaska

July 26, 2023

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I brought my f150 in going on three weeks ago for an oil change. The oil change went good. I asked a question about my extended warranty and I still haven’t got an answer. More

by TONYLEITNER
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Recommend Dealer
Yes

Other Employees Tagged: Santiago Anaya, Brian Teitelbaum

Aug 14, 2023

Lake Ford responded

Thank you for taking the time to share your feedback about your recent visit. We appreciate your business and apologize for any inconvenience you've experienced regarding your extended warranty inquiry. We're glad to hear that your oil change was completed successfully. However, we understand that your question about the extended warranty has not been addressed in a timely manner, and for that, we sincerely apologize. Your concerns are important to us, and we're committed to resolving them as promptly as possible. A member of our team will be reaching out to you shortly to answer your question. We value your trust and appreciate your patience as we work to rectify this situation. Thank you for bringing this to our attention, and please do not hesitate to contact us if you have any further questions or require immediate assistance.

July 26, 2023

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Went in for overheating problem and came out with a transmission problem. They messed my car up and sent it on. More

by toyalove3
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Jim Bramel, Micah Edwards, John Krueger , Craig Prochaska, Brian Teitelbaum

Aug 01, 2023

Lake Ford responded

Thank you for sharing your feedback about your recent experience with us. We take customer reviews seriously, as they provide valuable insights to improve our services. Firstly, we want to express our utmost concern regarding the reported incident involving one of our employees. We want to emphasize that we do not tolerate any form of verbal abuse, offensive language, or disrespectful behavior toward our employees or customers. It is important for everyone to be treated with respect and dignity. Regarding the issue with your car, we apologize for the transmission problems that occurred after your visit. We understand your frustration and disappointment. We attempted to explain that the transmission issue is not associated with the overheating problem for which you brought your car in. Sometimes, unforeseen issues can arise, especially with higher mileage vehicles, and we regret any inconvenience this may have caused you. Once again, we apologize for any negative experience you had and assure you that we are committed to providing a respectful and satisfactory experience for all our customers.

July 12, 2023

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Fast courteous and professional service Timely and accurate projection of completion of service. Will recommend to friends More

by Cindyinmilwaukee
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Recommend Dealer
Yes

Other Employees Tagged: Gena Sanchez, Jim Bramel , Craig Prochaska

July 07, 2023

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They missed the lug nuts swelling, didn't seem to want to do my brakes when I asked. Told me the issue was fixed but wasn't. Lugs could not be removed with 100+ lbs of force and caused me to break 2 tire iro More

by jonathon.haak
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Brian Teitelbaum

Jul 31, 2023

Lake Ford responded

Thank you for sharing your concerns with us. We apologize for the inconvenience and frustration you experienced during your visit with us. Your feedback is crucial to our continuous improvement, and we take your comments seriously. It is disheartening to hear that we missed the issue with your lug nuts and did not meet your expectations regarding the brake service. We understand the importance of thorough inspections and transparent communication when it comes to vehicle maintenance, and we regret that we fell short in this regard. The fact that your lug nuts were so difficult to remove is concerning, and we apologize for the inconvenience and the damage it caused to your tire irons. We should have addressed this issue promptly and taken extra care to resolve it to your satisfaction. Your safety and satisfaction are our top priorities, and we take full responsibility for not meeting these standards during your visit. We want to make things right and regain your trust. We are committed to addressing the issues you faced and ensuring that your future experiences with us are positive and hassle-free. If you are willing, we would like the opportunity to discuss your concerns further and find a resolution that meets your satisfaction. Please feel free to contact our service manager at 414-817-3125 and we will be more than happy to assist you. Once again, we apologize for the inconvenience and disappointment you've experienced. We value your feedback and will use it to improve our processes and ensure better experiences for all our customers.

July 02, 2023

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Great dealership. Absolutely the best in Milwaukee. Doing business with them for many years. Thank you guys More

by Hussein
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Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann, Gena Sanchez, Ryan Heine , Craig Prochaska

June 30, 2023

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Santiago Anaya was a tremendous help to us in the lease process. The switch from one vehicle to a new one was done with great care. Thank you! More

by tpeters2
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Recommend Dealer
Yes

Other Employees Tagged: Dan Baumann , Santiago Anaya

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