Jessie McKnight | Page 3

Great dealership with even better staff. Very impressed with my past experiences. I highly recommend this dealership for your service needs if in the Myrtle area. with even better staff. Very impressed with my past experiences. I highly recommend this dealership for your service needs if in the Myrtle area. More

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Terrible customer service, unorganized, unprofessional Warranty service. Technicians unable to determine any problem low mileage vehicle with transmission and AC problems however they state nothing is wron Warranty service. Technicians unable to determine any problem low mileage vehicle with transmission and AC problems however they state nothing is wrong. I was advised on a prior service that we had one free oil change left on our warranty service but was assured it would not be an issue if it was a couple months past due to keeping low miles on the vehicle. The service tech states she spoke with the service manager-Jesse ( whom I've never met or seen) and he said if I had purchased the vehicle from him originally they would have done it but since I'm a transplant and the car was purchased elsewhere it would not be covered. Just to be clear: there is a sign flashing on the tv stating that they promise to address all your concerns. I was advised the by the service technician to tell Jesse he just made up my mind where I'm not buying my next vehicle. Very disappointed in service managers lack of customer service, and how he didn't even have the professionalism to come speak to me. All third party. Also it took over 40 minutes to get my car back because they had lost the paperwork and keys and the. Found it however never entered any notes. The simple things to keep loyal Chevrolet owners happy are not happening here. UPDATE: The Manager Jesse contacted me directly and apologized for my concern and made good on the dealers word. Thank you So I have changed my one star review to 4, obviously not 5 for reasons that are aforementioned More

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Buying a car I would highly recommend this dealership to anyone who ask and I would recommend they see Charle he is a great salesman, got us in a new 2017 Cadillac I would highly recommend this dealership to anyone who ask and I would recommend they see Charle he is a great salesman, got us in a new 2017 Cadillac ATS. Everyone was very pleasant to work with. More

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I am so gullible and naive, my bad On a recent trip to Myrtle Beach SC my new Cadillac CTS needed an oil change. I made an appointment at Myrtle Beach Chevrolet Cadillac for service. On a recent trip to Myrtle Beach SC my new Cadillac CTS needed an oil change. I made an appointment at Myrtle Beach Chevrolet Cadillac for service. Upon returning back to our resort my husband noticed some body damage at the top of the passenger side fender. We called the dealership and returned there the very next morning for them to assess the damage. We saw the manager of the dealership and the manager of the body shop, they thought it highly unlikely that the damage was done there, but gave us an estimate between four and five hundred dollars and said they would pay to have it fixed when we returned to our own dealership. Our dealership could not fix it for that amount due to the special nature of the paint (Diamond Glaze) and the fact that to fix it properly they needed to blend in the areas around the paint. After 2 weeks of haggling back and forth they withdrew their offer to pay anything because I had to get Cadillac customer care involved as a mediator between the two dealerships. I don't live in Myrtle Beach so I can't continue this any further. To say that my belief in customer satisfaction and honesty has been shaken to the core is putting it mildly. My recommendation to future customers is don't be gullible and naïve, get everything from this dealership in writing. More

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A "5" Star Functioning Dealership! Sales and service - That's what I judge … I'm on my second Cadillac purchased through this dealership since 2011, and could not be more pleased with m Sales and service - That's what I judge … I'm on my second Cadillac purchased through this dealership since 2011, and could not be more pleased with my sales associate Fernando , and my service advisor Crystal for their personalized follow thru attention they have given to me since I walked through their door back in 2011. I have , and will continue to recommend Myrtle beach Chevrolet - Cadillac to all of my family and friends. Respectfully , Ed Sabo Little River ,SC More

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Great Experience Ordered a Corvette through this dealership. They kept me posted all along the way. Answered all my nagging question with accuracy and cheer. Not only Ordered a Corvette through this dealership. They kept me posted all along the way. Answered all my nagging question with accuracy and cheer. Not only have I found a great dealership but friends. I recommend them highly. A breath of fresh air. Special thanks to Scott and Ryan. Appreciate you guys! More

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Oil Change Dropped off our Cruze Tuesday evening for a Wednesday oil change. It was ready Wednesday afternoon when we stopped in to pick it up. Thank you. Dropped off our Cruze Tuesday evening for a Wednesday oil change. It was ready Wednesday afternoon when we stopped in to pick it up. Thank you. More

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Always Top Notch Service I always receive excellent service here! They always go out of their way to ensure you are satisfied. Wouldn't trust anyone else with my vehicle! I always receive excellent service here! They always go out of their way to ensure you are satisfied. Wouldn't trust anyone else with my vehicle! More

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Avoid at all cost I brought my car to the body shop and service department. They figured a week into the project that the light that was damaged needed brackets so this I brought my car to the body shop and service department. They figured a week into the project that the light that was damaged needed brackets so this delayed work by an entire week. No one called to let me know what was going on so I went in to see what was taking so long and their response was they have 20 other cars to deal with no one told me to come in. They also said that they had all the parts only days later say they were still waiting on a part. Jesse the manager just said I'll talk to them. Completely unacceptable. You spend your entire day waiting on hold to get someone. Then I take it to service who says the tires need to be balanced then a whole day goes by and I call once again and they said now I need an alignment. Horrible!!!!! 2 weeks without a car. More

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Very Impressive Dealership! Bought a new Chevrolet Malibu after owing a Ford Fusion for the last 6 years. I was impressed with all aspects of this facility. Very professional t Bought a new Chevrolet Malibu after owing a Ford Fusion for the last 6 years. I was impressed with all aspects of this facility. Very professional throughout! Would definitely recommend to friends and family. More

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