Jessica Rebello

The general manager and service manager both reached out and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside v and have made it right. They worked with me and found solutions. They obviously didn't do it on purpose and the work that was subpar was an outside vendor. My service advisor and rental coordinator were amazing. The service drive and department are clean and it's great to be met with a smile. What a process. I found a car online. Reached out to their online sales. We talked back and forth about the car and I was supposed to hear back the next day after they spoke to finance. Next day no call, no message. I reach out and the guy I was dealing with is off that day. And they say the car is sold as of that morning. I've now wasted alot of time on this and not being notified the guys as off upset me so I vented (admittedly not well). A call is made to the dealership and they say the car is available. Not sold. They apologize for the confusion and the online team tells me to come in and have my trade appraised and to do a credit app. We do the credit app online and I drive the hour and 10 minutes to the dealership. I walk the lot and don't see the car. I walk in and ask for the sales manager that I was told to ask for. The salesman doesn't look up from his phone and says that sales manager is off today. I'm annoyed but ask to see the car. He still doesn't look up and says it was delivered last week. Very frustrated I say thank and he still doesn't look up and says anytime to me. I go home. Frustrated and stewing. The next day I get a notification that a car I was looking at has had pictures added. And it's the car!!!! I even saw them taking photos the day prior of other cars. I called and ask to speak to the general manager. I get a very nice sales manager on the phone who listens to me and apologized for everything. She says the car was sold but then it wasn't, then it was, but may be available. She offers for me to come by and make a deal. So now a second drive back to the dealer. The salesman Steve was great. Honestly couldn't ask for a better guy. Very personable and kind. There were some touch ups that needs to be done and a seat repair. We had financing but we financed at a higher rate with them for ease. We signed that day per their recommendation. Finance woman was great as well. We were told to give them a week and it should be set. After a week I go to pick it up. They fixed most of what they were supposed to but the seat was never repaired per our agreement. At this point I'm frustrated and I just accept it. I get it home and notice the drivers door doesn't work with the proximity button and figure hey it's a used car it may be broken. Then we notice that the light in the door handle doesn't work either. I know they painted that side so I take off the door panel and plastic retainer and find that the harness going to the door handle is disconnected, hanging there. Wrapped in yellow tape and covered in fresh paint. So it was never even looked at or checked after repairs were made. I also noticed white is still all over the seats. I started to clean it myself and it comes off so it wasn't even truly detailed. There were a set of keys for someone's house in the armrest. The seat, detail and the door handle......the rest of the repairs were great. On top of it I look up recalls and find there is an open recall for this car that was initiated 3/1 and its a Kia so they didn't even run it through a recall check and delivered a car with a known safety issue. Long and short Internet sales were terrible. Misinformed and out of touch The salesman and both sales managers along with finance were great people Poor quality check on repairs and not matching the we owe with what was done. Not happy about that. Not only is the seat not repaired but I had to repair the door handle myself. Poor detail of a car prior to delivery. Recall work not done. The people get 5 stars as individuals but I'm so sad with the experience. More

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Had the worse experience the first time but Ziggy definitely made a difference on my decision definitely made a difference on my decision More

by NATALIAGONZALEZ07 Verified Customer Verified Customer

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My first experience was not good but I would definitely go back for Ziggy Jackson go back for Ziggy Jackson More

by NATALIAGONZALEZ07 Verified Customer Verified Customer

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Excellent dealership had my car ready when they said they would love my Kia seltos would love my Kia seltos More

by JMR12667 Verified Customer Verified Customer

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They never called me to update me about my car when they said they would. They don’t have any loaner cars available, even though there’s factory defect with their motors. I had to pay for a rental out of po said they would. They don’t have any loaner cars available, even though there’s factory defect with their motors. I had to pay for a rental out of pocket and go through a reimbursement spiel, which they tried to tell me they only cover up to $25/day. I went to get stuff out of my car, because it was there a week longer than the time they said it would be, and they had big dirty car parts in my back seat. Did t care whether it was on my belongings or messing up my leather seats. My car sat there for about 3 weeks and four days and they gave me car back dirty, no detailing, no vacuuming, nothing. I’ve been to dealerships where I’d get my oil change and they game my car back CLEAN. They’re unorganized and need more staff. I was disappointed in the that aspect of service but, the staff were very respectful and never rude to me even when I was sounding frustrated. I do very much appreciate that, staff were nice and sounding considerate. More

by Simone Verified Customer Verified Customer

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Dana and Roy were amazing to deal with. Drive from Pa and the experience was seamless. Drive from Pa and the experience was seamless. More

by ryanb8578 Verified Customer Verified Customer

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Service and staff were quick and friendly. Never felt pressured and everything went smooth! Love my car! Never felt pressured and everything went smooth! Love my car! More

by STEPHANIEMATTA Verified Customer Verified Customer

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Service was done in good time and I have had no issues since that time since that time More

by WARRINGTONMW Verified Customer Verified Customer

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I was treated very well manny who sold us the kia was great this is my second kia from here i love kias have never had any issues great this is my second kia from here i love kias have never had any issues More

by Erinmcdade09 Verified Customer Verified Customer

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Our salesperson George was great, he walked us through the process, we were leasing a car for my daughter, Dana was condescending in regard to our trade in and its value, he spoke to the females like we w the process, we were leasing a car for my daughter, Dana was condescending in regard to our trade in and its value, he spoke to the females like we were idiots, and wasn't until my dad spoke up that he changed his demeanor, overall I was pleased with our salesperson and the dealership. More

by CFISKE1109 Verified Customer Verified Customer

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