Jessica Raymond
Jessica Raymond at Gallatin Ford
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Jessica Raymond

Service Manager

Gallatin Ford

1394 Nashville Pike
Gallatin, TN 37066

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4.7
106 Reviews
4.7

106 Reviews

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106 Reviews of Jessica Raymond

April 17, 2025

Dealership Rating
Employee Rating

Stephanie was very pleasant and very helpful. Much better experience this time than I have in past. TJ Purdue is also very helpful very dependable. That’s one of the main reasons that I go to th More

by Randy032965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Apr 18, 2025

Gallatin Ford responded

Thank you for sharing your experience with us! We're delighted to hear that Stephanie and TJ made a positive impact during your visit at Gallatin Ford. We appreciate your continued trust in our service department!

April 13, 2025

Dealership Rating
Employee Rating

One of the Best places to take your vehicle for service and to meet Beautiful people and Smiling faces Tnxs for the great service. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Apr 14, 2025

Gallatin Ford responded

Sam, thank you for the wonderful feedback! We're delighted to hear that our team at Gallatin Ford made your service visit a pleasant one. We look forward to seeing you again soon!

April 11, 2025

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Employee Rating

The service department and Jessica were very friendly professional and knowledgeable. She went out of her way to address all my service needs. More

by Brooks0921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Apr 14, 2025

Gallatin Ford responded

Thank you for sharing your experience with our service department at Gallatin Ford! We're delighted to hear that Jessica provided friendly and knowledgeable assistance. We appreciate your support and look forward to serving you in the future!

April 05, 2025

Dealership Rating
Employee Rating

Very disappointed with service, I'd prefer a manager to email me so I can Express my displeasure. mikehoutz@hotmail.com More

by Mikehoutz
Service Price Transparency
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Recommend Dealer
No
Apr 15, 2025

Gallatin Ford responded

Mike, I'm sorry to hear about your disappointment with our service. We take feedback seriously and would like the opportunity to address your concerns directly. Please reach out to me directly at your convenience so we can assist you further. Thank you, Derek Swords - Service Manager - 888-635-8055

April 05, 2025

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Employee Rating

Had a roof leak in my 2024 lightning, the team was able to identify the problem and seal it up without any issues. Even gave me a complementary drop off valet service when it was completed. Thank you servi More

by rseanmc5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Apr 07, 2025

Gallatin Ford responded

We're glad to hear that our Gallatin Ford service team was able to resolve the roof leak in your 2024 Lightning and provide you with a complimentary valet service. Thank you for trusting us, and we're here if you need anything else!

April 04, 2025

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Employee Rating

THEY LIED AND SAID THINGS WERE WRONG THAT WERE NOT. THEY STOLE OUT OF MY VEHICLE. THEY DO NOT DO THE WORK THEY ARE SUPPOSED TO DO. IF YOU CALL AND TRY TO COMPLAIN THEY WILL PUT YOU ON ETERNAL HOLD AND More

by Jrichlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: TJ Pardue

April 03, 2025

Dealership Rating
Employee Rating

Friendly and prompt service. Keeps me informed of needed services. Clean and nice waiting area. More

by Hilgadiack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Gallatin Ford responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Gallatin Ford Team

April 03, 2025

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Employee Rating

It’s a great service to get vehicle picked up at my employer and delivered back after completion. More

by terry.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 04, 2025

Gallatin Ford responded

Thanks so much, Terry. We look forward to your next visit to Gallatin Ford!

March 29, 2025

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Employee Rating

Told me they would fix recalls and they didn’t fix any! !! So I wasted a whole day for service More

by Brucmorr@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 31, 2025

Gallatin Ford responded

If you're willing to speak with me, I would like to learn more about your visit in order to provide all customers with a five-star experience going forward. Please consider reaching out so we can talk this through together. Thank you, Derek Swords - Service Manager - 888-635-8055

March 22, 2025

Dealership Rating
Employee Rating

Stephanie in the service dept greeted me when I pulled in. Got the maintenance done on my car very quick. Highly recommend. More

by gentryeric87
Recommend Dealer
Yes

Other Employees Tagged: TJ Pardue

Mar 24, 2025

Gallatin Ford responded

We're delighted to hear that Stephanie and the service team at Gallatin Ford provided you with quick and efficient maintenance. Thank you for recommending us!

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