Jessica Mattze

Amazing service experience! Very professional and helpful. I truly received the help I needed. Thanks Very professional and helpful. I truly received the help I needed. Thanks More

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The worst service I have ever experienced at Jaguar Chantilly. I scheduled 3 weeks in advance made it clear that I have relocated and am no longer local, that I have to drive 2 and 1/2 hours to get the Chantilly. I scheduled 3 weeks in advance made it clear that I have relocated and am no longer local, that I have to drive 2 and 1/2 hours to get there, and that I would definitely need a loaner vehicle. Upon arrival I told the service person to only do the inspection and any necessary checks due to the low mileage on my vehicle, under 10,000 miles. I was told I could not get a loaner vehicle for just an inspection even though it was 10:00 am in the morning and they were telling me they couldn’t work on my car until 2:00pm. I had another appointment that I ended up being late for. Jaguar called me a Lyft ride. The ride over was fine but after my appointment I waited outside for an hour while Lyft rider after Lyft rider claimed they could not find me at the location. I was on the phone with the serviceman William who told me he couldn’t do anything further, that I must not be where I’m supposed to be because the Lyft drivers were leaving and they were charging the dealership each time as if it were somehow my fault. Finally another service person answered my call and stayed until that Lyft driver found me. During my wait I asked if Jaguar could send a shuttle rather than send me with strangers who did not speak English and were hanging up on me and likely scamming them with the Lyft rides. (This was before the last driver actually showed up). I was told the dealership didn’t have a shuttle. My response was that’s why they should have just given me the loaner in the first place. Vehicle owners should not be disenfranchised simply because they don’t pay a thousand dollars or more per visit for services that aren’t needed at that time. Meanwhile the other issues I asked about, my vehicle app and date of last oil change were not addressed to my satisfaction. They did change my key batteries (2) free of charge and did not charge me for the visit, at least not that I know of. They also washed the car per my request. More

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Ana and the service team treated me like I was the best customer in the world. One person made me mad didn't care. William was so rude. I just got so mad it was not funny. Ana calm me down and did every t customer in the world. One person made me mad didn't care. William was so rude. I just got so mad it was not funny. Ana calm me down and did every thing she could More

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Excellent workmanship and communication on all fronts. Parts department took a long time to acquire parts however the service writer and technician were absolutely top tier! Parts department took a long time to acquire parts however the service writer and technician were absolutely top tier! More

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This place has the hottest Land Rovers in the DMV! high volume operation with deals and offers others can't rival. Amir helped me find the car of my dreams. we drove around, told each other jokes and high volume operation with deals and offers others can't rival. Amir helped me find the car of my dreams. we drove around, told each other jokes and had a good laugh. And Jake hooked me up with double protection floor mats. Thanks you! More

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Pleased with the service and the staff. The pickup and service from Lyft was pleasant and on time. No problems so far. The pickup and service from Lyft was pleasant and on time. No problems so far. More

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