

Jessica Licona
Service Customer Client Care Specialist Hablo Espanol!
Colonial Nissan of Medford
104 Mystic Ave
Medford, MA 02155
I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)
Read more373 Reviews
Write a ReviewDealership Experience
7 yrs, 2 mos
Industry Experience
7 yrs, 2 mos
Specialties & Trainings
Bilingual
373 Reviews of Jessica Licona
March 10, 2025
I brought my car in for service that was covered under warranty, however they had the car for a full day and did not tell me until the end of the day they did not have the parts until the end of the day. warranty, however they had the car for a full day and did not tell me until the end of the day they did not have the parts until the end of the day. I went the entire day with no car. I had to bring it back for another day to have the work done, again losing my car another whole day. Neither of these days do they offer a loaner, just an uber ride to and from. I would have been fine with that had they not used an entire day keeping my car for nothing to only tell me they did not have the parts. I had taken my car to a local shop beforehand not knowing what the problem was thinking it was my brakes, and they were the ones who suggested I go to Nissan it was not my brakes but a warranty issue. Before I left Nissan, they were telling me both front and rear brakes needed replacing and the car has 20K miles on it. Jonathan however was great, he was very helpful. More
Other Employees Tagged: Joanne Sasso
March 08, 2025
From beginning to end the attention to detail and the service was spectacular. I couldn’t believe how great these people were to me. service was spectacular. I couldn’t believe how great these people were to me. More
Other Employees Tagged: Nilo Oliveira, James Bacon, Mike Simon, Joanne Sasso, Gerson Ruiz, Carl Tagliamonte, Jonathan Casiano, Hervin Barrientos, Rebecca Rideout
March 08, 2025
Amazing service! would recommend to anyone! very kind and patient and ver welcoming! the wait time wasnt bad ether! would recommend to anyone! very kind and patient and ver welcoming! the wait time wasnt bad ether! More
Other Employees Tagged: Joanne Sasso
March 04, 2025
The service desk staff are always helpful, accomodating, and honest about what services my car needs and doesn't need. and honest about what services my car needs and doesn't need. More
Other Employees Tagged: Joanne Sasso
March 01, 2025
You guys are terrible, you sold me the car with damage in and want charges me to fix it after only 2 months. and want charges me to fix it after only 2 months. More
Other Employees Tagged: Alex Chase, Joe Bellizia, Andy Bellizia, Joanne Sasso, Declan Foyle, Gerson Ruiz, Carl Tagliamonte, Jason Giacoppo
February 21, 2025
They were helpful and friendly, kept me informed about my car. Always answered all my questions. car. Always answered all my questions. More
Other Employees Tagged: Joanne Sasso
February 21, 2025
It wa quick and fast. My only complaints are that the tv needs either to be serviced or replaced and that there wasn’t any tea in the waiting room, not everyone drinks cof My only complaints are that the tv needs either to be serviced or replaced and that there wasn’t any tea in the waiting room, not everyone drinks coffee More
Other Employees Tagged: Joanne Sasso
February 20, 2025
All the service staff are extremely Professional and courteous my work is always explained ans affordable!! courteous my work is always explained ans affordable!! More
Other Employees Tagged: Joanne Sasso , Jonathan Dupree
February 13, 2025
15k mile service performed as expected, even got 10% discount, however service prices have gone up tremendously. discount, however service prices have gone up tremendously. More
Other Employees Tagged: Joanne Sasso