Jessica Licona
Jessica Licona at Colonial Nissan of Medford

Jessica Licona

Service Customer Client Care Specialist Hablo Espanol!

Colonial Nissan of Medford

104 Mystic Ave
Medford, MA 02155

4.8
373 Reviews

I have 3 dogs and 1 cat! I'm very determined person and I love reading and writing and spending time with my family and friends. Call me! I'm here to help you :)

4.8

373 Reviews

Write a Review

Dealership Experience

7 yrs, 2 mos

Industry Experience

7 yrs, 2 mos

Specialties & Trainings

Bilingual

373 Reviews of Jessica Licona

March 10, 2025

Dealership Rating
Employee Rating

I brought my car in for service that was covered under warranty, however they had the car for a full day and did not tell me until the end of the day they did not have the parts until the end of the day. More

by LAURASCOTT2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Mar 10, 2025

Colonial Nissan of Medford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Alex Chase, Service Manager achase@nissanofmedford.com

March 08, 2025

Dealership Rating
Employee Rating

From beginning to end the attention to detail and the service was spectacular. I couldn’t believe how great these people were to me. More

by ASUAREZ99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 09, 2025

Colonial Nissan of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Colonial Nissan of Medford. Joe Bellizia, General Manager jbellizia@nissanofmedford.com

March 08, 2025

Dealership Rating
Employee Rating

Amazing service! would recommend to anyone! very kind and patient and ver welcoming! the wait time wasnt bad ether! More

by palaciosanthony139
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Mar 09, 2025

Colonial Nissan of Medford responded

Anthony, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

March 04, 2025

Dealership Rating
Employee Rating

The service desk staff are always helpful, accomodating, and honest about what services my car needs and doesn't need. More

by colonial.nissan.customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Mar 04, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

March 01, 2025

Dealership Rating
Employee Rating

You guys are terrible, you sold me the car with damage in and want charges me to fix it after only 2 months. More

by michelmillery18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2025

Colonial Nissan of Medford responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Michel, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Alex Chase, Service Manager achase@nissanofmedford.com

February 24, 2025

Dealership Rating
Employee Rating

I conduct all my car maintenance here and they have been very consistent with high service quality and efficiency. I trust these guys! More

by yuliyariquelme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 24, 2025

Colonial Nissan of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Alex Chase, Service Manager achase@nissanofmedford.com

February 21, 2025

Dealership Rating
Employee Rating

They were helpful and friendly, kept me informed about my car. Always answered all my questions. More

by ROBERTODIAZSIERRA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Feb 21, 2025

Colonial Nissan of Medford responded

Thank you, Roberto, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Alex Chase, Service Manager achase@nissanofmedford.com

February 21, 2025

Dealership Rating
Employee Rating

It wa quick and fast. My only complaints are that the tv needs either to be serviced or replaced and that there wasn’t any tea in the waiting room, not everyone drinks cof More

by RACHEL.HIRSH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Feb 23, 2025

Colonial Nissan of Medford responded

Thanks, Rachel, for sharing about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

February 20, 2025

Dealership Rating
Employee Rating

All the service staff are extremely Professional and courteous my work is always explained ans affordable!! More

by arroyomari1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso , Jonathan Dupree

Feb 21, 2025

Colonial Nissan of Medford responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Colonial Nissan of Medford, we look forward to having you as a valued customer for many years to come! Alex Chase, Service Manager achase@nissanofmedford.com

February 13, 2025

Dealership Rating
Employee Rating

15k mile service performed as expected, even got 10% discount, however service prices have gone up tremendously. More

by prakash.ap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joanne Sasso

Feb 13, 2025

Colonial Nissan of Medford responded

Thanks for sharing your thoughts about your experience with Colonial Nissan of Medford. We appreciate your business and hope to see you again soon! Alex Chase, Service Manager achase@nissanofmedford.com

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