Jessica Hoyos-Gomez

I was charged double what I originally signed off on to pay for. It’s very upsetting because I didn’t agree to an extra service charge, I had my car in for a diagnostic and originally said it needs done in pay for. It’s very upsetting because I didn’t agree to an extra service charge, I had my car in for a diagnostic and originally said it needs done in one day. Last minute I was able to have it stay overnight to FINISH THE ORIGINAL APPOINTMENT and apparently all you need to do to approve a $209.00 charge is say it’s ok for them to finish the diagnostic. I was charged double the original amount, AND SHE DID NOT state I’d be paying twice as much as I agreed to. And when I brought this up, the best she could do is take $40 off of the price. It was not enough and I should not have been charged that much. I want a refund. More

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Very quick informative service. Was in and out very fast. Felt all my needs were met. Was in and out very fast. Felt all my needs were met. More

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Had a great service advisor, who did an amazing job, even while still learning some things. while still learning some things. More

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Purchased a new 2022 Ram 1500 Limited from Forest Lake Auto Group. I ordered the truck at the height of COVID shutdowns for the manufacturers due to chip shortages so it took quite a bit longer for the t Auto Group. I ordered the truck at the height of COVID shutdowns for the manufacturers due to chip shortages so it took quite a bit longer for the truck to be built and come in. Jessica kept me posted the whole time I was waiting and I think was more worried about the amount of time it took than I was. She was great to work with through the whole process of trading my old truck, pick up and delivery with the new truck. She was a true professional with the knowledge of all the accessories of the vehicle. I highly recommend Jessica when buying a new vehicle. More

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