Jessica Hernandez
Jessica Hernandez at Murgado Ford of Chicago
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Jessica Hernandez

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.2
14 Reviews
4.2

14 Reviews

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14 Reviews of Jessica Hernandez

March 28, 2025

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Employee Rating

They stole my hat from Colombia (which cannot be replaced) and my papa’s purple sweater that was my papa’s (unless it was the tow driver that they sent for the car) from my car and my car came back More

by jkvff444
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

March 24, 2025

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It was a great experience, thanks to this team. I will also recommend it to others, family and friends More

by LOUIS
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Ford of Chicago responded

Your feedback means a lot to us! We're grateful for the five-star review and look forward to helping you with anything you need in the future!

March 24, 2025

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Team is always helpful and responsive. I trust their service recommendations for items I did not request. More

by tkmw86
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2025

Murgado Ford of Chicago responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

March 20, 2025

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I have been a long time customer from Fox thru the transition to Murgado. The labor rates just keep going up and up! $195 to $220 and now $289.00! The new ownership is very greedy and is going lose al More

by Cuban Crusher69$$
Service Price Transparency
Recommend Dealer
No
Mar 28, 2025

Murgado Ford of Chicago responded

We appreciate you being a long-time customer and understand your concern regarding the increase in labor rates. We’re sorry to hear that the recent changes have been frustrating for you. Your feedback is important, and we’ll make sure it’s shared with management to consider your perspective. If you’d like to discuss this further, please don’t hesitate to reach out.

March 14, 2025

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the service of the car service is generally low, recently I wanted to change the oil and it was closed, the car dealership is open but the service is closed all the time, customers always need to be served.. More

by zhorobaev81
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Mar 26, 2025

Murgado Ford of Chicago responded

We’re sorry to hear about the inconvenience you've experienced with our service hours. We understand how important it is for our customers to have reliable service. Your feedback is valuable, and we’ll take it into consideration as we work to improve our availability. If you'd like to discuss this further, feel free to reach out.

March 13, 2025

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I got my oil changed and they checked my vehicle For any other service needs They also washed my car and that was awesome! I appreciate the professionalism and great customer care Thank you More

by lizsumay
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Mar 14, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're thrilled to hear that you had a positive visit and appreciated the extra care, like the car wash. We look forward to serving you again soon!

February 21, 2025

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Customer service was cordial, understanding, and accommodating. Plus they washed our car even though it was freezing cold outside. More

by ysimonsis
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lucardo drive us home since we had no other way to get there. He was so nice!!! A credit to Murcado Ford.

Feb 24, 2025

Murgado Ford of Chicago responded

Thank you for sharing your experience! We're glad our team could accommodate you and go the extra mile, even in the cold. We appreciate your feedback and hope you enjoy your freshly washed car!

February 19, 2025

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Fantastic service like always and I’ll always go there, happy to help, thank you More

by Julio.Garcia2
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 20, 2025

Murgado Ford of Chicago responded

We appreciate your loyalty! Thanks for your kind words—we’re always happy to help!

February 17, 2025

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First time there, and I had such a great experience. Fest service, employees very friendly and welcoming. Definitely I will continue using this place. More

by 200erandolph
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April Lawshea

Feb 18, 2025

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear you felt welcomed and had a great first visit. We look forward to continuing to serve you in the future!

February 01, 2025

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Employee Rating

I brought my Explorer in for an electrical issue and it was fixed the same day. However, the problem resurfaced 2 days later. I had to bring my vehicle back and was told that the visor was at fault for the More

by paulrmaurer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 03, 2025

Murgado Ford of Chicago responded

We’re really sorry to hear about your experience and understand your frustration. It’s important that both the diagnosis and repairs are accurate, and we apologize for any confusion regarding the wiring harness and visor. We’d like to make sure everything is properly addressed. If you’re open to it, please reach out to our service team so we can look into this further and work to resolve the issue. Thank you for bringing this to our attention.

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