Jessica Hernandez
Jessica Hernandez at Murgado Ford of Chicago
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Jessica Hernandez

Service Advisor

Murgado Ford of Chicago

2501 N Elston Ave
Chicago, IL 60647

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4.4
8 Reviews
4.4

8 Reviews

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8 Reviews of Jessica Hernandez

February 21, 2025

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Customer service was cordial, understanding, and accommodating. Plus they washed our car even though it was freezing cold outside. More

by ysimonsis
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lucardo drive us home since we had no other way to get there. He was so nice!!! A credit to Murcado Ford.

February 19, 2025

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Fantastic service like always and I’ll always go there, happy to help, thank you More

by Julio.Garcia2
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Recommend Dealer
Yes
Feb 20, 2025

Murgado Ford of Chicago responded

We appreciate your loyalty! Thanks for your kind words—we’re always happy to help!

February 17, 2025

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First time there, and I had such a great experience. Fest service, employees very friendly and welcoming. Definitely I will continue using this place. More

by 200erandolph
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Recommend Dealer
Yes

Other Employees Tagged: April Lawshea

Feb 18, 2025

Murgado Ford of Chicago responded

Thank you for sharing your positive experience! We're glad to hear you felt welcomed and had a great first visit. We look forward to continuing to serve you in the future!

February 01, 2025

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I brought my Explorer in for an electrical issue and it was fixed the same day. However, the problem resurfaced 2 days later. I had to bring my vehicle back and was told that the visor was at fault for the More

by paulrmaurer
Service Price Transparency
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Recommend Dealer
No
Feb 03, 2025

Murgado Ford of Chicago responded

We’re really sorry to hear about your experience and understand your frustration. It’s important that both the diagnosis and repairs are accurate, and we apologize for any confusion regarding the wiring harness and visor. We’d like to make sure everything is properly addressed. If you’re open to it, please reach out to our service team so we can look into this further and work to resolve the issue. Thank you for bringing this to our attention.

February 01, 2025

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The staff were professional, polite and respectful. They answered my questions with knowledge. The visit was a recall and they made it an easier experience. More

by johnmceneany
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

Murgado Ford of Chicago responded

Thank you for your feedback! We're glad to hear that our team provided professional, knowledgeable, and respectful service during your recall visit. We strive to make every experience as easy and smooth as possible. We appreciate your support and look forward to assisting you again!

January 31, 2025

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Great service. Employee very kind and helpful...they treat me with respect and amiability. Very fest service thanks to everyone More

by Moises
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Murgado Ford of Chicago responded

Thank you for your kind words! We're glad you had a great experience and that our team provided fast, respectful, and helpful service. We appreciate your support and look forward to assisting you again!

January 31, 2025

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Best service I've ever had on a car! Incrediblly efficient, friendly, kind staff. So grateful!! More

by KathrynGoetzke
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Murgado Ford of Chicago responded

Thank you for your wonderful feedback! We're thrilled to hear you had the best service experience with us. Our team takes pride in being efficient and friendly, and we truly appreciate your support. Looking forward to serving you again!

January 27, 2025

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This dealership service department had me waiting from 730 Am until 1240 pm with no response or update on my vehicle nor was the person available to talk with the mechanic on any update after I inquire More

by mikecritt1
Service Price Transparency
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Service Communication
Recommend Dealer
No
Jan 30, 2025

Murgado Ford of Chicago responded

We're sorry to hear about your experience. This is not the level of service we aim to provide, and we understand how frustrating it must have been. Your feedback is important, and we’d like the opportunity to address your concerns. Please reach out to our service manager so we can make this right.

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