Jessica Goodale

I had an excellent experience with Southern Acura. Specifically, I appreciated Ray, my technician, who provided a video summarizing my concerns/issues with my vehicle and explaining what actions he to Specifically, I appreciated Ray, my technician, who provided a video summarizing my concerns/issues with my vehicle and explaining what actions he took to correct them. Clearly, he is one of the best in the business based on his experience and knowledge. I also very much appreciated Jessica, my service advisor, who was patient and professional, and consistently communicated updates regarding the status of the repairs and service maintenance. More

by SCOTTIEG77 Verified Customer Verified Customer

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Jessica is very proffesional and kind! She is knowledgable about her products and is always looking for ways to solve any concerns you may have. I am extremely grateful for all the assista She is knowledgable about her products and is always looking for ways to solve any concerns you may have. I am extremely grateful for all the assistance she has rendered me. I go to this service shop because of the utmost service she provides. More

by BRENDA_ALLENWILLIAMS90 Verified Customer Verified Customer

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Took my Radar in for an inspection and it failed write up on as 3rd light and tag light was out needed all 4 tires replaced an alignment tie rod boots and wiper blades. As charged 27 for the rejection $20 fo on as 3rd light and tag light was out needed all 4 tires replaced an alignment tie rod boots and wiper blades. As charged 27 for the rejection $20 for state inspection and $6.99 plus tax for gloves, towels and shop supplies. I have as not advised up front for any additional fees which is against the law. Went home after the rejection sticker and my husband check all bulbs none were out and my tires were still good granted I purchased them from Acura less than 5 years ago and only drive locally. I was very disappointed with the service and never had an issue before btw I purchased my RDX from them. Took car to another place today and it passed. The tires were on the list as a recommendation will need to be replaced before next inspection but only 2 no boots were needed nor were the bulbs out. I did have to replace wiper blades I will not be going back to Acura More

by rudydelaney Verified Customer Verified Customer

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Did well considering dealing with fire damage repair Poor signage about where to park or check-in if one hadn't been in since fire signage about where to park or check-in if one hadn't been in since fire More

by N.M.OSWALD Verified Customer Verified Customer

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The job was done quickly. They seem to have problems with a loaner car so I provided my own transportation They seem to have problems with a loaner car so I provided my own transportation More

by N.M.OSWALD Verified Customer Verified Customer

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Professional, thorough and clear on those things which had to be remedied and those things that were strongly suggested. had to be remedied and those things that were strongly suggested. More

by mgore1 Verified Customer Verified Customer

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I have always trusted and had good relationship with this dealership The service is great dealership The service is great More

by NCLYNN Verified Customer Verified Customer

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Pointed out an issue with hood and they are ordering a part to correct it part to correct it More

by MARION3 Verified Customer Verified Customer

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Jessica Goodale was excellent. She was prompt with getting me signed in and kept me informed of the status of my vehicle. Jessica was very pleasant and professional. While the deal She was prompt with getting me signed in and kept me informed of the status of my vehicle. Jessica was very pleasant and professional. While the dealership is great, the current renovations to the service department could be better identified. A 'Service Dept' sign on the shed facing the side street and/or main road would eliminate a lot of confusion. More

by jfairbanks0223 Verified Customer Verified Customer

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Clear, upfront pricing, no and communication. Efficient handling of paperwork and clear explanations of warranties and service plans. Efficient handling of paperwork and clear explanations of warranties and service plans. More

by LISHKAD Verified Customer Verified Customer

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