Jessica Forage

The experience Of car buying was all right. The sales person was slightly irritated at times it seemed. There was also extra tax that we had to pay when we went to the dealer that they did not The sales person was slightly irritated at times it seemed. There was also extra tax that we had to pay when we went to the dealer that they did not include in our loan initially. That was pretty disappointing. More

by ezra_hurst Verified Customer Verified Customer

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Leased our first EV from dealership. Experience was not what a new EV owner should experience. First, only provided 134 miles or 60% charge. Salesperson failed to spend time to explain t Experience was not what a new EV owner should experience. First, only provided 134 miles or 60% charge. Salesperson failed to spend time to explain the features of car. Only showed us the 110 watt charger, where to plug in car, and explained someone would invite us back after 14 days to fully go over the car. 15 days came and went, still no one has reached out. Not a great experience for a first time customer of Subaru, and this particular dealership. More

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Informative honest reliable easy to understand explaining & understanding my needs helpful kind pleasant knowledgeable communication socially professional helpful concern easily to talk to . Very understandi & understanding my needs helpful kind pleasant knowledgeable communication socially professional helpful concern easily to talk to . Very understanding More

by yvettefelton1 Verified Customer Verified Customer

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Bought a used car there about 3 weeks ago. I have purchased dozens of cars at many different dealers in 4 states over the years and this process was the worst. They tried to stick me with a $ I have purchased dozens of cars at many different dealers in 4 states over the years and this process was the worst. They tried to stick me with a $1700 reconditioning fee on top of the sale price. Also a $109 oil change fee. I chewed the recon fee down to $100. I got the oil change fee removed as an electric car has no oil. I wonder how many people are so happy about a new car and overlook such items. Jessica the salesperson was nice enough but knew nothing about the car. Maybe you do some homework before your customer comes in. Due to a paperwork change the dealership owed me over $2200 which I had overpaid. I just assumed that they would have a check for me when I picked up the car. That was not the case. Dominick the Finance Manager said it would take 2 days and I could pick up my check. Don't promise and under deliver. It took 15 days to get my refund and I had to hound them. On top of all that there were 2 recalls on the car that were not taken care of. The car is a Hyundai and I know that they can't do the recall. The Hyundai dealer is right next door . You could have taken care of that for your new customer. Have you ever heard of customer service. I had to drop the car off for the day get shuttled back and forth and have no car for the better part of a whole day. Terrible sale process. Beware, make sure you review all the numbers before you sign anything. More

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