Jessica Carbaugh | Page 2

BMW of Tallahassee responded

Will, We appreciate your review and can assure you that no one here is a criminal, nor was there any intent to steal your car. We called you to explain what happened, but you haven’t returned our call. The following describes what took place. The vehicle was towed in at night, and the keys were dropped in the early bird box, but the early bird envelope did not have your contact information or instructions on what service was needed. When we searched the vehicle, the registration had your wife’s name, but the BMW system had Sixt Rental as the owner. I called Sixt rental and asked what the vehicle needed. They stated that a customer had dropped it off and they would send a transport to pick it up. When you called to check on your vehicle status, we were able to retrieve your contact info and called your wife when the vehicle was complete. Unfortunately, at that time, I was out of town and did not know about your phone call, so I did not make the call to Sixt Rental to stop the arrival of the transport. About ten minutes before she arrived, the transport from Sixt rental brought us the title information, listing them as owner, and a hold harmless statement to pick the vehicle up. When your wife arrived to pick up the vehicle, the service advisor saw what was happening and stopped the transport. We called Sixt rental to straighten everything out and had to go way up the supervisory chain to verify it was no longer their vehicle and that they were mistaken. The vehicle was sold to a party in Orlando and then sold to you. The history report was never changed in BMW from Sixt rental because a BMW dealership did not sell it. Sixt Rental had a certificate of title showing they were the vehicle owners, which needed to be updated, but they were finally able to verify they were no longer the owners after we contacted a knowledgeable supervisor. Unfortunately, the perfect storm. Never anything intentional. After talking to your wife, we noticed one of the reviews you posted was removed, and we thank you for that. Unfortunately, there are still some reviews that remain active. If you would like to discuss this further, please don’t hesitate to return our call. Sincerely, Joe Gruen, Service Director

BMW of Tallahassee responded

Thank you for taking the time to leave us this 5-star review! We are so glad that our team could provide you with the quality service that you deserve. It is our pleasure to serve you and your automotive needs in any way possible. We wish you safe travels and we hope that you do not hesitate to give us a call if there is ever anything more that we may help you with.

BMW of Tallahassee responded

Thank you so much for your positive review! We are so glad that Jessica took great care of you and your vehicle. She will be honored to hear of your kind words. We wish you the safest of travels- on behalf of the entire team!

BMW of Tallahassee responded

Thank you so much for your positive review! We are happy to hear that Jessica and the team provided you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

BMW of Tallahassee responded

John, Thank you so much for your positive review! We are happy to hear that Jessica could provide you with top-notch service. It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.

BMW of Tallahassee responded

Ginny, Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that Jessica provided you with nothing less. It is our pleasure to assist you in any way possible. Safe travels!

BMW of Tallahassee responded

Thank you so much for your positive review! We are so glad that Jessica and the team could provide you with top-notch service throughout your visit It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

BMW of Tallahassee responded

Thank you for your 5-star rating! We are happy to hear that Jessica could provide you with a smooth and efficient experience. We hope to see you again the next time your vehicle is ready for service. Safe travels!

BMW of Tallahassee responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are pleased that Kris consistently provides you with nothing less. It is our pleasure to assist you in any way possible. Safe travels!

BMW of Tallahassee responded

Thank you so much for your positive review! We are happy to hear that our team could provide you with top-notch service! It is our pleasure to serve you and your automotive needs in any way possible. Please drive safely, and do not hesitate to give us a call if there is ever anything more that we may help you with.