Jesse knapp
Jesse knapp at Plaza Cadillac
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Jesse knapp

Sales Consultant

Plaza Cadillac

8893 US-441
Leesburg, FL 34788

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4.5
129 Reviews

From Jacksonville Florida , 2 children, 5 grandchildren , 2 great grandchildren. 2 German Shepherds, and a lovely wife! Worked with Jacksonville Jaguars

Dealership Experience

8 yrs, 10 mos

Industry Experience

8 yrs, 10 mos

Specialties & Trainings

Certified Cadillac Sales Consultant

4.5

129 Reviews

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129 Reviews of Jesse knapp

April 14, 2025

Dealership Rating
Employee Rating

was not open to give all information, like the price changed from 32000 to 42000.although very friendly, that is my only problem with them. More

by williamyoung1942
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rick Jimenez, Rob Giovanetti

Apr 14, 2025

Plaza Cadillac responded

Your comment about the raised price is very concerning, however I have reviewed all of the paperwork and quotes given to you from start to finish and I cannot find anything that would lead you to this conclusion. We definitely did not at any point increase the price above what you were quoted, and I would like to know more about what makes you feel that we did. I've sent you copies of both the initial proposal you approved as well as the final sale documents, both of which do not have any price increase or "tariffs" on them. If we have made an error please let me know, however if this was a misunderstanding we would appreciate you updating your online review accordingly. Thank you for your time, and I look forward to hearing back from you.

April 06, 2025

Dealership Rating
Employee Rating

The check-in person was wonderful - he put a new battery in my key fob and now it works perfectly again. However - it took over 2 hours for an oil change and tire rotation and car wash - totally unaccept More

by PATANDMIKEHOLMES
Service Time
Recommend Dealer
No
Apr 07, 2025

Plaza Cadillac responded

Thank you for filling survey. I see your appointment was for 10am and invoice was printed at 11:20. With inspection performed per GM including the service that would be normal time to complete with car wash. However, I will investigate why it took extra 40 minutes for you to get your car. I will email you, my findings. however please except my apology for now.

March 27, 2025

Dealership Rating
Employee Rating

Very nice people in Service as well as sales. Allways great service. They keep you informed. More

by ALAN44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

March 20, 2025

Dealership Rating
Employee Rating

He was excellent but the only thing I wish was he had told us that the XT4 that we purchased was being discontinued More

by pjcoughlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen

January 26, 2025

Dealership Rating
Employee Rating

Great service. Honest pricing . Always treated with respect . Could easily been taken advantage of but no. More

by johnjrdesant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Allen, Tony Pagano

November 16, 2024

Dealership Rating
Employee Rating

Outstanding with great service. Enjoyed the experience and the staffs help. Will recommend Plaza to others More

by davidhays63
Recommend Dealer
Yes

October 30, 2024

Dealership Rating
Employee Rating

Brought in car for a recall issue, two days later got an e mail said low tire pressure. Picked up new vehicle 1 week later within 2 weeks got an e mail saying this new car had low tire pressure. Checki More

by TSAND22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike land

Oct 31, 2024

Plaza Cadillac responded

Thank you for your feedback. We will reevaluate our process with the technicians to ensure this doesn't happen again.

October 24, 2024

Dealership Rating
Employee Rating

Wonderful service from all of the staff. Took the time to explain everything dealing with my problem More

by WTOBRIEN3559
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 21, 2024

Dealership Rating
Employee Rating

They fixed the problem but when I got the car back all my tail light is and head lights went out More

by shannon52480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 22, 2024

Plaza Cadillac responded

This Email does not bring up anything in our system. Please send us the Vehicle information so I can look into this. Thank you Patrick

August 07, 2024

Dealership Rating
Employee Rating

Jesse did a great job! This is my second Cadillac I have purchased and he assisted me with both. More

by Ellie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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