Jesse Klein

My experience test driving and choosing the car I wanted was great. My salesman Bob had the car pulled up and ready for me. Bob was down to earth and easy to talk to. The car was exactly what I wanted (23 was great. My salesman Bob had the car pulled up and ready for me. Bob was down to earth and easy to talk to. The car was exactly what I wanted (23 Subaru Crosstrek with low mileage) with minor hail damage. I asked for a reduction based on the dings and Bob went to his sales manager and got me exactly the price I wanted. That was the good part. Then you go into the Finance manager, Jesse Klein. Bear in mind I am paying cash, no financing. Here comes the high pressure. He pressured me on 4 different service contracts. I said no 4 times. No means no. He persisted. It was uncomfortable. Now I am a New Jersey girl. You can't push me around. But he did waste 25 minutes of my time explaining the service contract, Portfolio Protection, which I declined. He tried lowering the price, still no. He made it sound wonderful and easy to get repairs done. I checked the Consumer Affairs website Portfolio Protection gets a rating of 1.4 out of 5. Portfolio has terrible customer service based on reviews. Can't we lose these high pressure sales tactics and honor your customer's wishes? More

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My family has used Markley Motors as our dealership for the last 12 years. The service and knowledge is unparalleled. Michael was so helpful in finding the car that was everything we wanted, down to the la the last 12 years. The service and knowledge is unparalleled. Michael was so helpful in finding the car that was everything we wanted, down to the last detail. More

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Markley Motors is an excellent dealership, very professional from top to bottom and in a relaxed atmosphere. professional from top to bottom and in a relaxed atmosphere. More

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Best service very knowledgeable. Took care of all our needs and very friendly staff. Thanks Took care of all our needs and very friendly staff. Thanks More

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Great salesperson. Made us a fair offer for our trade in. Happy with our experience there Made us a fair offer for our trade in. Happy with our experience there More

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The best ever. Incredible staff throughout the entire company. Michael Shelleman is a great asset to Markley and it was a pleasure to work with him to find just t Incredible staff throughout the entire company. Michael Shelleman is a great asset to Markley and it was a pleasure to work with him to find just the car I needed. And, he has all the patience in the world when I was asking so many questions, and sometimes the same question more than once. Hope Michael will be there for my next purchase from Markley Motors. Everyone I have dealt with at Markley Motors makes one feel very welcomed and give their attention to the client with sincerity and kindness. More

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Amazing service! Clean lot with plenty of solid options. Fantastic Vehicle. Thank you Michael and Jesse! Clean lot with plenty of solid options. Fantastic Vehicle. Thank you Michael and Jesse! More

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Very satisfied with the car and the service. I already, recommended your service. Thank you I already, recommended your service. Thank you More

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An excellent dealer who gave us confidence and knowledge. We really appreciate the patience and professionalism. We really appreciate the patience and professionalism. More

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Great selling you a GMC vehicle, but it turned into a lemon within the first 2 months. Then the dealership managers stopped any support. One comment "well we did not make the pickup". Process took 6 plus lemon within the first 2 months. Then the dealership managers stopped any support. One comment "well we did not make the pickup". Process took 6 plus months to resolve with no help from the Markley dealership. Asked for refund on after market part for 4 months, for a part that was ordered and never received. Asked for help on who contact for stating the buy back process, and it was a drag your feet, not the dealership problem. Asked for loaner car during the repair process (when we thought it could be repaired) and Markley said there is a waiting list, or we could went a car (would not be fully reimbursed from GMC if we did). waited and waited for communication from Markley....and they would not help, several areas of the managers contributed to this low rating. a "0" for after sales support. If you get a lemon from here and do the buy back process, make sure to take any after MFG parts off of the vehicle. Also make sure to cancel any extended warranty purchased and get a refund. Lost $2K+ on a GMC truck only driven 2200 miles and would have lost an additional $5K if we listened to the Markley managers (or lack of information). Not a good experience. More

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