Jesse Horne

Our appointment time was scheduled for 9am for our annual service. Tire rotation, oil change. We requested a diagnostic on the heat issue. The appointment time took almost 5 hours. We live an hour away so th service. Tire rotation, oil change. We requested a diagnostic on the heat issue. The appointment time took almost 5 hours. We live an hour away so this took us from 8am to 4pm for service. Then, per usual, you get the entire packet of items that they say are wrong with your vehicle; the total for this came out to $17,000, mind you the car is 10 years old with >100,000 miles. Which is absolutely criminal. Especially since the night prior to my appointment at 7pm I received a call from the dealership asking to purchase my vehicle. So clearly there is something skewed. You want to purchase my 10 year old, 110,000 miles vehicle that is not worth $17,000? Or are your prices and diagnostics incorrect? We will be servicing the vehicle ourselves from now on. Whether or not it saves us money, it will save time and mental anguish. This is the reason people hate car dealerships. More

by KAYLASALAFRIO Verified Customer Verified Customer

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As requested, I am providing the five-star review. While I appreciate the problem being resolved, I will not be returning. While I appreciate the problem being resolved, I will not be returning. More

by TJCHILLETTI Verified Customer Verified Customer

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This dealership has always earned high praise from me. Again I compliment the service department. However, the battery on my car was replaced, but the process removed my email and password from then in Again I compliment the service department. However, the battery on my car was replaced, but the process removed my email and password from then in control .center and I have not been able to connect the dealer for help More

by donwoodard64 Verified Customer Verified Customer

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Very nice place, they treat customers very well. Juan is very nice and helpful. The visit is very pleasant Juan is very nice and helpful. The visit is very pleasant More

by debbiep979 Verified Customer Verified Customer

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Always a pleasant experience from beginning to end. They also value my military service but offering 5% military discounts. Every little bit helps!!!🤣. Very clean atmosphere and snack area with a v They also value my military service but offering 5% military discounts. Every little bit helps!!!🤣. Very clean atmosphere and snack area with a variety of snacks. More

by mmajors60 Verified Customer Verified Customer

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The concierge service worked beautifully. Our car was picked up and returned in great condition, on schedule. Our car was picked up and returned in great condition, on schedule. More

by AMCG53 Verified Customer Verified Customer

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The team takes wonderful care of our old XK. We are fully informed by video and they are always on time with repairs. We won’t go anywhere else. We are fully informed by video and they are always on time with repairs. We won’t go anywhere else. More

by KENNETHWWEAVER Verified Customer Verified Customer

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Fast and efficient service. Everyone was friendly, professional, and knowledgeable about my car. I the past I’ve had dealings with this dealership and the encounter was abysmal. Everyone was friendly, professional, and knowledgeable about my car. I the past I’ve had dealings with this dealership and the encounter was abysmal. They’ve stepped up and provided much better customer service. More

by KATHY_K_HALL Verified Customer Verified Customer

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As always, the Service team did a fantastic job replacing my leaking oil vacuum pump as well as cleaning up the oil spatter on the vehicle's guard panels and other areas, even though no one will see that are my leaking oil vacuum pump as well as cleaning up the oil spatter on the vehicle's guard panels and other areas, even though no one will see that area. That's good business and taking full care of my LR4. Not to mention their complementary detail cleanup service to return your vehicle spic & span clean upon your pickup. More

by srgleaf Verified Customer Verified Customer

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Everyone from check in , service , extended warranty briefing, and sales are EXCELLENT !!!! I recommend Land Rover Ocala for extraordinary care. briefing, and sales are EXCELLENT !!!! I recommend Land Rover Ocala for extraordinary care. More

by Francis Fournier Verified Customer Verified Customer

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