Ali Ansari,
Recently had a service experience that was
not acceptable.
Service Department R/O 16060534.
The only person I can complement is Mark, Service Department Consultant.
He was very custom
not acceptable.
Service Department R/O 16060534.
The only person I can complement is Mark, Service Department Consultant.
He was very customer service oriented and did everything possible to assist me.
During my first visit for diagnostics on the A/C issue and basic Oil Change Service, the car was returned without Windshield Fluid and an intake air tube was left disconnected. The diagnostics on the A/C repair was for a compressor, $1,811.00 to replace.
I opted to have another service organization review. It was determined that the vehicle needed a HVAC Pressure Switch.
The cost to replace was $339.00.
Candidly, this is the worst Volvo customer care I received in my 20 years with Volvo. I currently own 2 Volvo's, XC40 and C70.
FYI: You can speak with Stephen Lynch, Branch Sales Manager, West County Volvo, St. Louis, MO. on my Volvo purchase history.
I would not recommend your dealership at this time.
More
by ms1015
Service Price Transparency
Other Employees Tagged:
Mark in Service Dept was great.
Mar 20, 2025 -
O'Steen Volvo responded
Thank you for sharing your feedback with us. We truly appreciate your loyalty to Volvo and are genuinely sorry to hear about the issues you experienced during your recent service visit. We're glad to hear that Mark was able to provide you with excellent customer service, but we deeply regret the service oversights that occurred, such as the windshield fluid and the disconnected intake air tube. These should have been addressed, and we apologize for the inconvenience caused.
We also recognize your concerns regarding the diagnostic process for the A/C repair, and we're disappointed that it did not meet your expectations. It's clear that the situation wasn't handled properly, and we understand your frustration. We're grateful that you took the time to have a second opinion and that your issue was resolved with a more affordable solution.
We value your long-standing relationship with Volvo and would like to make things right. I will be sure to escalate your concerns to the appropriate department to ensure this feedback is addressed so that similar situations do not occur in the future. If you're open to discussing your experience further, please feel free to contact us directly (904) 396-5486.
Thank you again for your feedback, and we hope you'll reconsider us in the future.
Paul and the rest of the team really went the extra mile
to make sure that we got the car that we wanted and with a great deal as well. Highly recommended!
to make sure that we got the car that we wanted and with a great deal as well. Highly recommended!
More
by alexandra.smirnova
Verified Customer
Verified Customer
Oct 17, 2024 -
O'Steen Volvo responded
Thank you so much for your kind words! We're delighted to hear that Paul and the team went the extra mile to ensure you found the perfect car at a great deal. Your recommendation means a lot to us! If you need anything in the future or have any questions, don’t hesitate to reach out. Enjoy your new vehicle! /MM
The dealership was very efficient and quick in the sales
and delivery process.Keep up the good work
and delivery process.Keep up the good work
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by adekunle.sogbesan
Verified Customer
Verified Customer
Other Employees Tagged:
Paul C,
Shawn M,
Jason T
, Andrew L, Jay Popp, Paul S, Jason Tapley reached out to me immediately I registered at Boa for Volvo Reward and I really appreciate his professionalism and speed at which he completed the transaction more so when I was pressed for time at work.
Aug 08, 2024 -
O'Steen Volvo responded
Thank you for your 5-STAR review!
Very professional, courteous and prompt in servicing my
Volvo. This was my 4th service and their service is consistent!
Volvo. This was my 4th service and their service is consistent!
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by cch01
Service Price Transparency
Sep 18, 2024 -
O'Steen Volvo responded
Thank you for the 5-STAR review!
Great place to shop for a car and have my vehicle
serviced, personnel knowledgeable about the vehicle and had answers I needed to make my decisions
serviced, personnel knowledgeable about the vehicle and had answers I needed to make my decisions
More
by mkebikecop554
Service Price Transparency
Jul 19, 2024 -
O'Steen Volvo responded
Thank you for your feedback! We're thrilled to hear that you had a great service experience with your Volvo! We look forward to welcoming you back soon! /MM
Very friendly staff!
They know their Volvo brand and all that each car has to offer.
They know their Volvo brand and all that each car has to offer.
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by sweetheart92678
Verified Customer
Verified Customer
Other Employees Tagged:
Paul C
May 23, 2024 -
O'Steen Volvo responded
Thank you for your kind words! We're glad to hear that our staff at O'Steen Volvo provided you with a friendly experience and thorough knowledge of the Volvo brand. If you have any further questions or need assistance, please don't hesitate to reach out. - AB
Polite & knowledgeable about new & used cars.
They were helpful without being overbearing & answered all questions I asked.
They were helpful without being overbearing & answered all questions I asked.
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by revchris
Verified Customer
Verified Customer
Other Employees Tagged:
Blerim P, Woody
Apr 29, 2024 -
O'Steen Volvo responded
Thank you for sharing your positive experience with us! /MM
Extremely easy to deal with.
Very friendly. Service department is great. We are now a 3 Volvo family.
Very friendly. Service department is great. We are now a 3 Volvo family.
More
by drdougl
Verified Customer
Verified Customer
Other Employees Tagged:
Blerim P
Mar 19, 2024 -
O'Steen Volvo responded
Dr Dougl, Thank you for your fantastic review! We're thrilled to hear that you found your experience with us extremely easy and friendly. Our service department takes great pride in delivering top-notch service, and we're delighted that you've had a positive experience with them. Becoming a three Volvo family is quite the compliment, and we're honored to have earned your trust and loyalty. /MM
Love these cars and this dealership!
! Transparent, fair, and they prep the cars so well!
! Transparent, fair, and they prep the cars so well!
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by Paul Chrisman
Verified Customer
Verified Customer
Mar 19, 2024 -
O'Steen Volvo responded
Paul, Thank you so much for your glowing review! /MM
Great service ,treated me with respect I would recommend
them to all my friends looking for a car
them to all my friends looking for a car
More
by al33
Verified Customer
Verified Customer
Other Employees Tagged:
Mehmet B
Mar 14, 2024 -
O'Steen Volvo responded
Thank you so much for your kind words and recommendation! We're thrilled to hear that you had a great experience with our service and that you felt respected throughout your interaction with us. /MM
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