Jess Holm
Jess Holm at Russ Darrow Kia of Madison
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Jess Holm

Service Advisor

Russ Darrow Kia of Madison

6525 Odana Road
Madison, WI 53719

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4.7
18 Reviews
4.7

18 Reviews

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18 Reviews of Jess Holm

April 16, 2025

Dealership Rating
Employee Rating

Scheduling was very easy. Staff was friendly and helpful. Everything went as I expected. No problems More

by JONSUST
Recommend Dealer
Yes
Apr 16, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

April 05, 2025

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Employee Rating

The service was professional and friendly. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience. More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2025

Russ Darrow Kia of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

April 05, 2025

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Employee Rating

Oil change and system updates shouldn’t take 2. 5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least. More

by BENNIN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2025

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

April 03, 2025

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Employee Rating

Quick and reliable service, service preformed was in the time frame provided. Here are the rest of the words required. More

by MIKEMOLINARO74
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

April 02, 2025

Dealership Rating
Employee Rating

Service took a bit longer than anticipated. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure. More

by r.allenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 03, 2025

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

Dealership Rating
Employee Rating

I sent 2 emails, filled out the online parts request 3 times. I also phoned 5 times over 4 days, with no answer in parts department. Later I left a message with the receptionist who told me she would get More

by ddeavers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 24, 2025

Russ Darrow Kia of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Drake Lallas drake.lallas@russdarrow.com

March 22, 2025

Dealership Rating
Employee Rating

Service and friendliness is always the best in providing the care that my car needs. More

by dandunnavan
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 25, 2025

Russ Darrow Kia of Madison responded

Dan, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

March 19, 2025

Dealership Rating
Employee Rating

Great customer service! Quick and friendly! I will return soon.... trust the work they do... More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 19, 2025

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

March 17, 2025

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Employee Rating

Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More

by SM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 17, 2025

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 13, 2025

Dealership Rating
Employee Rating

They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see i More

by Esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2025

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, Esther, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

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