Jerome Duco

CJ Phan and the whole staff were awesome, he worked really hard to make sure that I left with a car. I left with my new favorite car this beautiful X1 BMW X Drive and I love it.... really hard to make sure that I left with a car. I left with my new favorite car this beautiful X1 BMW X Drive and I love it.... More

Report | Print

My wife and I drove over 120 miles to drive a used Z4 in their show room which we had seen and were interested. I made an appointment with Jerome to see the car. When we got there he was quick and allowed their show room which we had seen and were interested. I made an appointment with Jerome to see the car. When we got there he was quick and allowed us to take a drive in the Z4 and after the drive, we decided to purchase the car. Our financial person explained the contract and also any available options or extended warranties for the car. We bought the extended warranty but not the service. I reminded Jerome that the Z4 original warranty required an oil change and that was done since the car would be off of its 48 month warranty in a few days. Unfortunately for me, the car also needed a microfilter and a brake flush change. This was not communicated to me at the dealership, but found out about it about a week after the purchase of the car, and this service should have been done also at the same time the oil change was done. Since the car was no longer within its warranty period, the service was left for me to do. Overall the experience was very good and the one issue I listed was the only reason I did not give the dealer an excellent rating since they probably knew that these other services were also needed on the Z4. More

by LUISMARTINEZ Verified Customer Verified Customer

Report | Print

Heather was wonderful and we got our plates in time for our vacation 3rd car we have bought from your our vacation 3rd car we have bought from your More

by glenndanelenko Verified Customer Verified Customer

Report | Print

Jerome was very good! It was our second car that we purchased with his help. It was our second car that we purchased with his help. More

by M. DIONSON Verified Customer Verified Customer

Report | Print

All thanks to jerome for helping me out BIG time. Appreciate you a lot bro🙏 Appreciate you a lot bro🙏 More

Report | Print

I have done business with them several times over the years, It has always been a pleasant experience. years, It has always been a pleasant experience. More

by Georgiamyers Verified Customer Verified Customer

Report | Print

used car process we very easy and items which needed attention were fixed as promised. attention were fixed as promised. More

by JEFF.MEDEIROS523 Verified Customer Verified Customer

Report | Print

Jerome was very helpful and knowledgeable. He really knows about cars. I plan on working with him again. He really knows about cars. I plan on working with him again. More

by CARLETTAPAM Verified Customer Verified Customer

Report | Print

Exceptional service and support. The team always finds a way to satisfy and meet my requests and wants. Very professional. Excellent pr The team always finds a way to satisfy and meet my requests and wants. Very professional. Excellent pr More

by MERVIN_VELASCO Verified Customer Verified Customer

Report | Print

I typically dread having to go into a car dealership for a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days a a vehicle, knowing it is going to be an unpleasant experience. I recently had a VERY unpleasant experience at another dealership just a few days ago. Let me tell you what, I honestly don’t know where to begin to explain on how GREAT of an experience I had here at Niello! From start to finish, it was a fast and friendly experience, that I can honestly say I have never experienced anywhere else before, EVER! Communication was outstanding. I didn’t get low balled for my trade in like other places. I was treated with respect and dignity, (which I know many of you reading this have experienced the exact opposite elsewhere). I drove almost 100 miles to make the deal. They held the vehicle for me, ended up getting me a better deal than their in house financing offered, and I was able to leave with the vehicle, as well as scheduled maintenance, premium extended warranty, AND gap insurance. Ozzie was a blast to deal with. We shared stories with each other which was cool, and every single person I interacted with there (forgive me for forgetting their names), was very much an experience that I enjoyed. I can’t say enough how GREAT of an experience this was, and if you value your time and money, look no place other than Niello BMW Elk Grove! More

Report | Print