Jerome Coleman

Bought a 2019 Ford Fiesta here in April of '24. The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department w The sales team was very helpful and easy to work with. The car had low miles and was in great condition. My experience with the service department was very good as well. So far my experience with BMW of Salem has been very positive. More

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Purchased a used 2022 X3 here. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The dealership staff were professional and friendly and easy to work with. The service department that prepared the car for delivery was terrible. The department replaced two tires on the car, did the other normal maintenance and sent it on its way to us. A few days after the car was delivered, I drove it on US 97 for about 14 miles. The car was all over the road to the point that I had to try and force it to stay straight. Subsequently I had the alignment checked and was told it was the worst alignment the tech had ever seen. Cost $190. Subsequently I took a longer road trip, and the car was again difficult to control. Took it to a tire dealer that after examining the two front tires said that they had obviously been bizarrely worn due to the misalignment and recommended that they be replaced. $705 for the tires. Had the service department bothered to check the alignment on the vehicle and made the appropriate repairs none of this would have happened. The dealer has agreed to reimburse me for all expenses. More

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This dealership just sold me a used car that didn’t have features on the car that they had advertised. The key fob doesn’t detect while im in the car. No heated seats or mirrors as advertised. They said it features on the car that they had advertised. The key fob doesn’t detect while im in the car. No heated seats or mirrors as advertised. They said it has remote start & then I come to find out that kind of car never had remote start. It’s so frustrating. What is even worse to me is the finance manager, Jerome Coleman , told me he would be happy to fix all the issues I had & then stops returning my texts. That is some unprofessional behavior. I’m the future I will know that finance manager + tattoos = lying c**t. I really wish I’d never gone there to get a car. Hopefully anyone reading this doesn’t get ripped off by them too. Update: it’s been a while now & haven’t heard from coleman. Also I just learned they sold me a car with a bad transmission & I found mold in the back seat cup holders! bmw salem, thanks for nothing. More

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Austin took car of me and my car just like he said he would.ver happy. would.ver happy. More

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Amazing staff! I purchased my first BMW x1 and I couldn’t be happier. Thank you BMW of Salem I purchased my first BMW x1 and I couldn’t be happier. Thank you BMW of Salem More

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