Jeremy Sanford
Jeremy Sanford at Jones Chevrolet Humboldt
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Jeremy Sanford

Service Manager

Jones Chevrolet Humboldt

5390 US Highway 45 Bypass
Humboldt, TN 38343

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3.9
48 Reviews
3.9

48 Reviews

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48 Reviews of Jeremy Sanford

November 22, 2024

Dealership Rating
Employee Rating

Service department needs help. We are waiting on reply on warranty to get car fixed. Sent msg and of course no reply. More

by wrcamp
Service Price Transparency
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Recommend Dealer
No

November 17, 2024

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I had a misunderstanding about my warrant and they helped me clear it up, along with taking care of the situation. Top tier care and support!! More

by rjdonald21
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Recommend Dealer
Yes
Nov 18, 2024

Jones Chevrolet Humboldt responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Jones Chevrolet Humboldt, we look forward to having you as a valued customer for many years to come! Jones Chevrolet Humboldt Management Team

November 12, 2024

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Service manger and the mechanics are absolutely unprofessional and cannot. Cannot even change oil!! Went to pickup my truck after the oil change and found my oil cap reservoir in the parking lot. F More

by johnmullins4472
Service Price Transparency
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Recommend Dealer
No
Nov 16, 2024

Jones Chevrolet Humboldt responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, John, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

November 08, 2024

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Jones has been great for me and the employees have also been great and helpful More

by Keen
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Recommend Dealer
Yes
Nov 11, 2024

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

November 03, 2024

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To start I had a 9am appointment, it was 10am before they took my car back to the shop. 30 minutes later they came back and told me they they had no clue why the Vehicle changing light came on but it MAY fix More

by SCATESK
Service Price Transparency
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Recommend Dealer
No
Nov 08, 2024

Jones Chevrolet Humboldt responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything our team can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

October 30, 2024

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Not thorough, Asked to assess tire, due to low tire pressure, Didn't assess any. More

by Courtney Smith
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Recommend Dealer
No

Other Employees Tagged: Crystal Trennepohl

Nov 03, 2024

Jones Chevrolet Humboldt responded

Courtney, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

October 25, 2024

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Service is very professional and friendly. Very timely deliver when they say they will. I would recommend this dealership to friends. More

by Big
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Recommend Dealer
Yes

Other Employees Tagged: Tessa Buckingham

Oct 27, 2024

Jones Chevrolet Humboldt responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Jones Chevrolet Humboldt. We look forward to having you as one of our valued customers for many more years to come! Jones Chevrolet Humboldt Management Team

October 24, 2024

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Their mechanics aren’t very good, Their customer service is terrible, and they don’t stand behind their warranty More

by Klutz
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Recommend Dealer
No
Oct 27, 2024

Jones Chevrolet Humboldt responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please provide the best way to contact you and I will make sure to follow up, or you can reach out to us directly at (731) 798-2766. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Megan Pettit Jones Chevrolet Humboldt Management Team (731) 798-2766

October 24, 2024

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The people at this dealership were professional courteous and quick. I had a great experience. More

by blgobbell
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Recommend Dealer
Yes
Oct 24, 2024

Jones Chevrolet Humboldt responded

Thanks for sharing your thoughts about your experience with Jones Chevrolet Humboldt. We appreciate your business and hope to see you again soon! Jones Chevrolet Humboldt Management Team

October 19, 2024

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Employee Rating

Jones has always gotten me in and out quickly. They don't do anything other than what is scheduled unless calling or coming into waiting room and asking and explaining the prices. More

by rgsweat001
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 20, 2024

Jones Chevrolet Humboldt responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Jones Chevrolet Humboldt to be a positive one. Please don't hesitate to reach out if you need anything else. Jones Chevrolet Humboldt Management Team

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