Jeremy Sanchez | Page 3

He is the best GM I have ever came across. You don’t usually see GM working deals and interacting with customers. You don’t usually see GM working deals and interacting with customers. More

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I had a fantastic experience working with Luis during my recent car purchase. From start to finish, he was friendly, patient, and extremely knowledgeable. He took the time to understand what I needed, walke recent car purchase. From start to finish, he was friendly, patient, and extremely knowledgeable. He took the time to understand what I needed, walked me through all my options, and made sure I felt completely comfortable with my decision. Luis was honest, straightforward, and never pushy — which made the whole process stress-free. He answered every question and helped me find the perfect vehicle within my budget. I left the dealership feeling confident and excited about my new car, and it’s all thanks to Luis. I highly recommend him to anyone looking for a smooth and positive buying experience. He truly goes above and beyond! 🚗✨ More

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If I could give zero stars, I would. I brought my car into McGrath Honda for what was supposed to be a simple emissions system issue. Instead of diagnosing the actual problem, I was hit I brought my car into McGrath Honda for what was supposed to be a simple emissions system issue. Instead of diagnosing the actual problem, I was hit with an outrageous upsell attempt totaling $4,300 — including a full serpentine belt replacement, complete spark plug change, and an $800 purge valve replacement (the only item that even remotely addressed the original issue). Against my better judgment - there is a $230 fee for diagnosis either way - I went with the purge valve replacement for $800. Only to find out later it did absolutely nothing to fix the issue, about 5 miles later the same check engine light came right back on. Took my car to a different, honest mechanic who correctly diagnosed and resolved the problem with a minor Mass Air Flow sensor fix for just $200. When I tried to contact McGrath Honda to get an explanation, a refund, or even a basic acknowledgment of their mistake, Nick and Jeremy were completely unresponsive and unhelpful. Extremely unprofessional. It’s clear that this service department prioritizes upselling and profit over honesty and customer care. If you value transparency, fairness, or simply want your car fixed correctly the first time — do yourself a favor and take your business elsewhere. I am already advising all of my friends and family to avoid this place. More

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I was billed for two services where the work had not been completed. I noticed that what I was quoted on my text that I approved the work and what I was billed were different. Jeremy figured out what had hap completed. I noticed that what I was quoted on my text that I approved the work and what I was billed were different. Jeremy figured out what had happened and went to the mechanic to get the work done. More

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Purchased my car in 2018. I have always had it serviced here. They back up their assessments with proof and ensure the car is running at max capacity when you leave their shop I have always had it serviced here. They back up their assessments with proof and ensure the car is running at max capacity when you leave their shop. Will continue to have my car serviced here. Jeremy is the reason why. More

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Arrived at my appointment on time and was in and out. Great staff. Took time to answer all questions and very efficient. Great staff. Took time to answer all questions and very efficient. More

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Made an immediate appointment with McGrath & brought car in the same day. Service was great. in the same day. Service was great. More

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Couple years ago my button which starts the car died. I was charged $200 for diagnostics to see if warranty covers part. It was covered, service mgr refused to credit it. After waisting lot of time maki I was charged $200 for diagnostics to see if warranty covers part. It was covered, service mgr refused to credit it. After waisting lot of time making call Honda agreede to refund, check must be in the mail, havn`t received. Also be careful buying extended, I`m paying $600+ per year. I`m in year 4, not even oil change or tire rotation is covered. Been waiting for reply on what`s covered, but even a simple question like that is taking all day to answer. They told me not to worry their "team" is working on reply. More

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Great service from knowledgeable technicians . I have confidence in the quality of service rendered. In a minimal amount of time waiting I have confidence in the quality of service rendered. In a minimal amount of time waiting More

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Another amazing experience purchasing a Honda from McGrath City Honda. This time a 2024 Honda Ridgeline. Special thanks sales team Ray and Marcus and everyone involved for making it happen. Thank You McGrath City Honda. This time a 2024 Honda Ridgeline. Special thanks sales team Ray and Marcus and everyone involved for making it happen. Thank You. I’m rating my experience at A++. Nice facility, good coffee and Wi-Fi. Friendly, knowledgeable and always willing to help staff in all departments. Like the commercial says “ When you do the math you will choose McGrath “ but remember to ask for Ray and Marcus at sales when purchasing your next new Honda. More

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