Jeremy Collins | Page 3

No one know anything in the service or customer relations department. They don’t answer the phone or call you back. department. They don’t answer the phone or call you back. More

by F150 Verified Customer Verified Customer

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Jeremy Collins was an absolute pleasure to work with! Steve was also very helpful with the process. Steve was also very helpful with the process. More

by Lyle Hartgrove Verified Customer Verified Customer

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The work that was performed was done in a timely manner. The advisor was very informed and helpful The advisor was very informed and helpful More

by ERICGUSTIN Verified Customer Verified Customer

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My wife and I had a situation where we needed the vehicle that we dropped off and the service team went above and beyond to make sure we got the vehicle the same day we dropped it off. Thanks is in order for that we dropped off and the service team went above and beyond to make sure we got the vehicle the same day we dropped it off. Thanks is in order for certain! More

by Dustins3rd Verified Customer Verified Customer

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Bait and switch. I stopped by the dealer and test drove an f250 lariat. When i asked for the price the sales rep and sales manager David told me the price was 74,000 I stopped by the dealer and test drove an f250 lariat. When i asked for the price the sales rep and sales manager David told me the price was 74,000. We ran all the numbers and we’re ordering new headlights to put on, and we’re working on closing the deal. When we got close to finishing i noticed they had the f250 xlt on the paperwork(base level trim truck, not the one i test drove). They said this was and accident and the truck i drove was actually 90,000. When i asked work with me since they quoted the wrong price they said that’s too bad because that’s not what was on the paper. I then asked to speak to upper level management and they referred me to chis. Chris said that his boss Jeremy said we could help me out and sell it to me at their cost which was 85,000. I knew they didn’t have that much in it so proposed if they show me the purchase order where they have 85,000 in the truck then i would proceed. They stated i couldn’t see that and it didn’t matter what they had in it and that was my price. I questioned them on being misleading again. At that point the gm Jeremy came in and started yelling at me. Calling me a weasel for wanting to get the truck at the price i was quoted. HORRIBLE customer service and dishonest management. NEVER SHOP HERE More

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For five years I have used this Ford service and am very satisfied with it. Workers are professional & efficient. satisfied with it. Workers are professional & efficient. More

by MJ.Horton-Wynn Verified Customer Verified Customer

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After leaving my car all day to repair 2 recall projects the rear camera still doesn’t work. I hate the thought of bringing the car back in especially since they failed to correct the problem. the rear camera still doesn’t work. I hate the thought of bringing the car back in especially since they failed to correct the problem. More

by Davidleeswhite Verified Customer Verified Customer

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Scheduled appointment with ease. Nice waiting area with tv. Check out was quick and car was clean. Nice waiting area with tv. Check out was quick and car was clean. More

by Lcauthen Verified Customer Verified Customer

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Green Ford and Green Lincoln go above and beyond every time we have brought our cars to them. They are honest and do what they say they are going to do. They stay in contact and keep you up to date on ser time we have brought our cars to them. They are honest and do what they say they are going to do. They stay in contact and keep you up to date on service being done. Personally we have not encountered a better place to service our vehicles and would recommend them to anyone without hesitation. Sam and Stephanie Pope. More

by Sepope76 Verified Customer Verified Customer

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By the far the worst service I have received from any dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehi dealership ever. I don’t even know why I am being asked to submit a review as my vehicle is still at the dealership. This is the 3rd time my vehicle has been at the dealership for the same issue for a current total of 11 days. The 2 previous times I have picked up my vehicle I have been told that the issue has been resolved when it had not been. In fact, the first time I received it back, the car was in worse shape than when I brought it in. The most recent time the vehicle was returned to me, all of the features appeared to be active, but after driving it around for just a few minutes, it was clear there was still an issue. To me this tells me that the service staff are either liars and haven’t the slightest concern about wasting their customers time or that they are incompetent. I’d have to go with the latter due to my experience speaking with most of the staff at Green Ford, other local Ford dealerships and even the staff at the corporate offices of Ford motor company. As soon as I mention Blue Cruise, no one has a clue what I am talking about. It’s like I asked a person from the 1970s what their email address was. It’s a sad day when the customers need to clue the staff in on the latest and greatest that Ford has to offer. Especially the sales staff. It’s even more sad that the best tool Ford employees have to troubleshoot issues with Blue cruise is google. “Well it Says here that there are over 130,000 miles of highway available for this feature across North America”. Yeah, no xxxx genius. I’m telling you it’s not working. Anyways, on to my cars current stay in the bowels of Green Ford. Prior to my bringing it in, at least one or two of the staff now have a clear understanding of the issue. So you’d think that they might have some sort of a game plan put together for when they set the next appointment. But apparently this was not true. It seems like the plan was to just wing it and not consider how the lack of a vehicle might affect their customers lives. But hey, let’s pretend that we care, and offer you a rental car only to not follow through. And in the meantime, we’ll hound the customer to fill out reviews to let us know how we’re doing. I have a suggestion for y’all. Why don’t you fill out the review and you let me know how you think you’re doing. Because I don’t think you really want me to express how truly inept almost every person I have spoken with at Ford has shown themselves to be concerning this issue. More

by Get it together Verified Customer Verified Customer

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