Jeremy Collins

Had an issue with my heater. A part was ordered and issue was resolved in a timely manner. All employees were very friendly and even made a follow up call the next day to make su A part was ordered and issue was resolved in a timely manner. All employees were very friendly and even made a follow up call the next day to make sure I was satisfied. More

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They were on time tech went above and beyond to help me also answered all my questions. Would highly recommend this service to anyone. also answered all my questions. Would highly recommend this service to anyone. More

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I have used this dealership for many years and have never been disappointed with the service. For the most part the staff is very knowledgeable and friendly. been disappointed with the service. For the most part the staff is very knowledgeable and friendly. More

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Tracy Daly, the service advisor, was awesome to work with. She personally made sure everything that I brought the car in for was taken care of before it was returned to me. The car now performs better t with. She personally made sure everything that I brought the car in for was taken care of before it was returned to me. The car now performs better than it did when I bought it Kelly Ford was the easiest dealership that I’ve had the pleasure to work with. Thank you. Rob Starrett More

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The fellow who did the work was quick and personable. Was delighted to have work done in my driveway. Ed Was delighted to have work done in my driveway. Ed More

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Quick and easy car buying experience. Would definitely recommend buying a new or used vehicle from here. Would definitely recommend buying a new or used vehicle from here. More

by Protege5taw Verified Customer Verified Customer

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The service department is excellent. They informed me of all options, pricing included. Everyone was courteous, the work was done quickly. I am extremely disappointed that Ford has s They informed me of all options, pricing included. Everyone was courteous, the work was done quickly. I am extremely disappointed that Ford has suspended manufacture of Fusions and other sedans. I will drive this present car forever !!!! More

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Kelly Ford has earned our business through good communication, trust and the services they provide. Thankfully for the team at Kelly. communication, trust and the services they provide. Thankfully for the team at Kelly. More

by t.gragg Verified Customer Verified Customer

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Great dealer with an outstanding service department and excellent service advisors who are always helpful. excellent service advisors who are always helpful. More

by williamasmith626 Verified Customer Verified Customer

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I’ll keep this to the point and just the facts in my opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the opinion: Came in for a RECALL ON A 2023 FORD MAVERICK 4 Hrs later i noticed the ambient sensor/AC did not work. I called. They said “disconnect the battery”. I did that. Still had the problem. Brought in the truck - that very day just befor 2pm- to Kelly Ford. They “claimed” an impact caused the sensor to break. But no one knew when or where the impact happened (including myself) and the front bumper to the average person showed no signs of any damage. I was treated aggressively by Steve Roth who said, and I quote, after 2 minutes trying to figure out how this happened: “take your keys, I’m done with this, get out of here.” A mostly civil 30-40 minute debate (no insults other than Pete trying to get me irritated by claiming i called him a liar; i did not) in the parking lot occurred between myself and 4 employees; Jeremy Collin’s, their tech Pete ( i think thats his name) , steve Roth, and Raphael Martinez. It wasn’t the issue of the sensor being broken; we were all in agreement it was broken. It was the rude , unprofessional, and aggressive nature of the tone and attitude and unwillingness to help in a real way that inspired this accurate review. Keep in mind; we had no way of knowing if this did or did not happen under their supervision. Mr Collin’s said he would pay 50% of the repair but by this time I had lost all faith and trust. Meaning, they could claim anything. At $194/hour they claimed it could be anywhere from $730 to $1400 to repair. Moreover, Mr Collin’s, claimed the property has cameras but they do have “blind spots” so he had no idea at this time whether or not the “impact” had happened under Kelly Ford care. Reviewing my dash cam I saw how fast their drivers take your care into a crowded garage. After doing a deep dive I see I’m not alone in my discovery that Kelly Ford service is losing business because of the unprofessional demeanor and excessive fees they charge customers. More

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