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Jeremy Chrisman

Overview Reviews (13) Inventory (200)

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Jeremy Chrisman

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Jeremy Chrisman

Service Concierge

Chuck Anderson Ford

1910 West Jesse James Road
Excelsior Springs, MO 64024

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4.5

13 Reviews

Overview Reviews (13) Inventory (200)

4.5

13 Reviews

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13 Reviews of Jeremy Chrisman

April 07, 2025

Dealership Rating

Employee Rating

Quick, friendly and efficient. Easy to make the service appointment. Only negative is I don’t like the surcharge for using a credit card. Especially my Ford credit card. Please p Easy to make the service appointment. Only negative is I don’t like the surcharge for using a credit card. Especially my Ford credit card. Please price your services to be able to absorb credit card fees. If I have a major repair I’d have to consider finding a dealer that. Doesn’t charge these fees. More

by Keithr73

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Apr 14, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service. Most dealers in the area do processing fee splits like we do. There are NO processing fees if you pay with cash, check or debit card; hopefully that helps you in the future!

March 08, 2025

Dealership Rating

Employee Rating

Good service and great people will be back for sure the staff are super nice staff are super nice More

by TMP69.TMP

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Mar 09, 2025 -

Chuck Anderson Ford responded

Thanks for the greatfeedback! We appreciate your business and look forward to seeing you next time!

March 06, 2025

Dealership Rating

Employee Rating

Started service right on time The service was completed quickly. Nice customer waiting area complete with good tasting coffee. quickly. Nice customer waiting area complete with good tasting coffee. More

by arnolds74

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 06, 2025 -

Chuck Anderson Ford responded

Thanks for the great feedback on your visit to our service department!

February 17, 2025

Dealership Rating

Employee Rating

Made appointment for a Saturday service was completed within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charge within an hour. The only complaint I have is I was charged more than the amount in my service completed text ($118.90 text showed due but was charged $121.87). More

by KEVDOGANDROBIN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Feb 25, 2025 -

Chuck Anderson Ford responded

Looks like you paid with a credit card. There's a 2.5% surcharge on credit card purchases, however if you'd like to pay with a debit card there is no charge.

Feb 25, 2025 -

Chuck Anderson Ford responded

We understand, we do have multiple standup displays showing the charge. If you'd like, we'd be more than happy to reverse the charge and switch the form of payment to a debit card.

Feb 25, 2025 -

KEVDOGANDROBIN responded

Understand it was a service fee to use a credit card but should have been told that upfront. Especially in times like these when most everyone uses credit cards and a 2.5% fee makes a difference when on a budget.

Feb 25, 2025 -

KEVDOGANDROBIN responded

Thank you for offering but I’ll just leave it alone and move on. I apologize that I didn’t see the standup displays.

January 20, 2025

Dealership Rating

Employee Rating

I came in 2 days in a row. Once for the truck and once for the Edge (both for the works). It took 1 hr for the truck and 1/2 hr for the edge, both had appointments. I know time Once for the truck and once for the Edge (both for the works). It took 1 hr for the truck and 1/2 hr for the edge, both had appointments. I know times can vary and things come up. I wasn't in a hurry so I'm still happy with the service. I feel they did a thorough job and communicated with me what needed to be done without being pushy More

by meverett50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for being understanding! We'd love to be able to do 1/2 hour oil changes on everything...sometimes it's just not in the cards if the vehicle ahead of you requires more than anticipated repairs or maintenance. Also! Please keep in mind that we will pick up your vehicles at your house, perform service on them, then return them, at NO COST to you!

January 10, 2025

Dealership Rating

Employee Rating

Got me in the same day I called! I appreciated that and service was done quickly. I appreciated that and service was done quickly. More

by steff52722

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 04, 2025 -

Chuck Anderson Ford responded

Thanks for the 5-star review! We appreciate your business and look forward to seeing you again next time! Please keep in mind that we do offer complimentary pick up and delivery services! We can pick your vehicle up at your house or place of business, perform the serices you request, and return it at no additional cost to you!

January 10, 2025

Dealership Rating

Employee Rating

Was very fast, went in for oil change, check everything, also listen to my notes about the work and did as requested also listen to my notes about the work and did as requested More

by flick-stumps-0i

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 04, 2025 -

Chuck Anderson Ford responded

Thanks for your kind words! We appreciate your business! Please keep in mind, we offer a complimentary pick up and delivery service. We can pick up your vehicle at your home or office, perform the requested service and then return it back to you at no additional cost! So while we enjoy seeing you in the store, if it's more convenient for you, we'd love to keep you doing what you enjoy doing and not sitting in our waiting room!

January 08, 2025

Dealership Rating

Employee Rating

Communication is what I value the most. With my car being gone weeks at a time, frequent updates are very appreciated. Also appreciate the time put into working with an outside warranty With my car being gone weeks at a time, frequent updates are very appreciated. Also appreciate the time put into working with an outside warranty company. I know it is frustrating. More

by ddobson1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Feb 04, 2025 -

Chuck Anderson Ford responded

Thank you for your kind words. We appreciate your business and will continue to meet or exceed your expectations!

November 18, 2024

Dealership Rating

Employee Rating

Dropped my car off the night before ans was ready the next morning. No appointment. Great service! next morning. No appointment. Great service! More

by SFARWELL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Dec 06, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback on your recent service experience with us!

October 28, 2024

Dealership Rating

Employee Rating

Fast and friendly service, was able to schedule quickly as well as schedule future appointments as well as schedule future appointments More

by bird8109

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Setter

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Nov 05, 2024 -

Chuck Anderson Ford responded

Thanks for the great feedback!

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