Jeremiah Maddox
Jeremiah Maddox at Paretti Mazda Of Covington
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Jeremiah Maddox

Service Advisor

Paretti Mazda Of Covington

69134 U.s. 190 Service Rd
Covington, LA 70433

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4.9
167 Reviews

Dealership Experience

2 yrs, 1 mo

Industry Experience

17 yrs

4.9

167 Reviews

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167 Reviews of Jeremiah Maddox

February 17, 2025

Dealership Rating
Employee Rating

Have a serious problem with the passenger air-bag not activating while wife sit in seat More

by SKIP.PEOPLES
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

February 16, 2025

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great service writer, but the tech doesnt know which crayon he thinks tastes best. would not recommend More

by Michael
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Recommend Dealer
No

Other Employees Tagged: i don't know the tech's name.

February 15, 2025

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I accidentally made my appointment at the wrong dealership, and I had a 3pm appointment time, but not only did they accommodate me but they went above and beyond to make sure all my service was han More

by pamrn57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: I don’t remember the woman’s name that assisted me.

Feb 17, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 31, 2025

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Made the process so easy. They scheduled a tow truck to pick up the car, completed it quickly and kept the car a few days extra until we could pick it up. More

by COSSE116
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 30, 2025

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Every one was very nice and friendly and l will be there at the trailer and look in see what it's needed to be a little calmer than yesterday 😅! More

by GERTRUDEMORRIS87
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 19, 2025

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Caleb was a great rep, Very informative and helpful. I didn’t really find what I was looking for but it was a great experience. More

by KEITHBIRD
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jeremiah is always a professional. Great guy! He’s taken care always take care of us with our CX-5.

Jan 31, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 18, 2025

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Like how they sent a video of what they did my car and also kept my car neat and clean More

by DIAMOND4848
Service Price Transparency
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Recommend Dealer
Yes
Jan 31, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 17, 2025

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Employee Rating

They took the car as soon as we arrived and the car was serviced quick. We also appreciated the car wash. More

by TD7375
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 14, 2025

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Very clean and quiet. Stylish and comfortable, staff warm friendly and welcoming inviting. Love that thy have coffee More

by Mzleon
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 14, 2025

Paretti Mazda Of Covington responded

Thank you for your recent service visit with us and thank you for taking the time to complete your review.. We appreciate your feedback as we are constantly working to improve the customer experience. If I can ever be of assistance, please feel free to reach out anytime. Sincerely, JEREMIAH MADDOX jeremiah@paretti.com

January 14, 2025

Dealership Rating
Employee Rating

Didn’t purchase my car from this dealership but I made an appt to have my first oil change done on a brand new cx50. Ended up getting oil changed, signing my paperwork, and leaving. Only to get a call asking More

by Brittpo08
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No
Jan 14, 2025

Paretti Mazda Of Covington responded

We strive to provide the best customer service experience possible, and I apologize that we fell short of meeting your expectations on your last service visit. We had a new advisor training and there should have not been any confusing with the paperwork. With every Mazda that is brought in we do run a report that shows us if the vehicle is in warranty and if there are any maintenance packages by Mazda available for your vehicle. The report did not show any maintenance packages, and we checked the system that we submit the claims to, and your vehicle was not listed. Without us knowing, that is why payment was requested. Since we were not the selling dealer there was no way for us knowing that there was a maintenance package on your vehicle. Your selling dealer did not complete the paperwork on their end at the time of purchase. After you called your salesperson at the dealership you purchased from, they submitted the paperwork the right way, we were able to get the claim done for you. Again, I want to apologize that we fell short and look forward to working again in the future. If there is anything else, you need please feel free to reach out. Jeremiah Maddox Service Manager Paretti Mazda of Covington 985-888-5330 jeremiah@paretti.com

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