Jeramie Diaz

I regularly do my oil changes I show up at 7am they take me vehicle I wait in the lobby when it is done i can then take my car and go home. This time when I got there at 7 am they tell me the Tex’s don’t ge me vehicle I wait in the lobby when it is done i can then take my car and go home. This time when I got there at 7 am they tell me the Tex’s don’t get there until 8 am so I have to wait for the Uber to pick me up and take me home. Wait for 3 hours to get a call that my vehicle is done then wait Again for the Uber to come get me to pick up my vehicle. I have been a customer for years if this is what your customer service is going to it is time to look into other options. More

by Charley Verified Customer Verified Customer

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Thank you diamond chevrolet for getting my car done in a timely manner and always being respectful. timely manner and always being respectful. More

by judene106 Verified Customer Verified Customer

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DO NOT go here! We took our vehicle to Diamond Chevy of San Bernardino because of a transmission leak. The mechanic I regularly use, doesn't do transmission work, so We took our vehicle to Diamond Chevy of San Bernardino because of a transmission leak. The mechanic I regularly use, doesn't do transmission work, so I thought it would be best to take my Chevy to the local dealership. MAN, WAS I WRONG! I initially took the truck there on Feb 10, 2025. After weeks and not hearing anything, I went to the service department manager, Martin Granado, who told me the service advisor Nathan had quit and my truck would be taken care of ASAP. On March 17th, the repair was completed, I paid the $2700 and picked up my truck. A couple weeks later, my wife noticed it was leaking transmission fluid again and once I was back in town from my work trip, I took it back to Diamond. Again, after a couple weeks and no communication, my wife and I went in to talk to Mr. Granado. This time, we're told that they had not "correctly diagnosed" the issue, thus NOT performed the proper repair. He told us the now correct repair would be made for free and I would be notified once completed. That was April 18. It is now May 19th. I have contacted every service advisor I can get ahold of, called and emailed both Mr. Granado the service department manager and Israel Mora, the General Manager... To absolutely no avail. I have been super patient, considering this dealership is virtually holding my vehicle hostage. Our family does rely on this vehicle, and not having it has caused us a TON of stress over the past 3 months. If you are reading this.. Please don't make the mistake I did. This place operates unprofessionally. There is gross incompetence, negligence, and ineptitude. More

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Excellent thank you for letting me get it done and I will go back thank you go back thank you More

by jvaloch61 Verified Customer Verified Customer

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Staff were friendly and helpful with the needs that I was looking in a vehicle. looking in a vehicle. More

by alcantar0816 Verified Customer Verified Customer

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My service dealer was Jeremy, and he was so good I just loved him. He was thorough and honest. He told me exactly what my issues are and I appreciated that imm2nsely. loved him. He was thorough and honest. He told me exactly what my issues are and I appreciated that imm2nsely. More

by thunderbuster123claudia7 Verified Customer Verified Customer

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Grossly overcharged for mounting and ballanceing of tires that were already over priced. Shop around that were already over priced. Shop around More

by Apsweeping Verified Customer Verified Customer

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I made an appointment two days earlier to get my 12 volt battery replaced. Specifically asked to make sure that they had the battery inventory. I showed for my 9:00 am appointment and checked in. While wait battery replaced. Specifically asked to make sure that they had the battery inventory. I showed for my 9:00 am appointment and checked in. While waiting in the lounge I was told my battery wouldn’t be there until 3:00 pm. Also the service writer had no clue how to enter their on line special on the battery. Service Manager was no help resolving any of the issues. I ended up going to Les Schwab to get my battery replaced. More

by FRED.COPPI Verified Customer Verified Customer

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Muy conveniente muy amables cerca de mi casa apoyar a la ciudad dando probecho y para apoyar a la ciudad de san bernardino ,muchas gracias diamond san bernardino ciudad dando probecho y para apoyar a la ciudad de san bernardino ,muchas gracias diamond san bernardino More

by TONYR4240 Verified Customer Verified Customer

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The service advisor was beyond. The staff were so professional and very decent. This place has always have a good reputation The staff were so professional and very decent. This place has always have a good reputation More

by Naeledward Verified Customer Verified Customer

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