Jennifer Toce | Page 14

This is about the 6th car we’ve bought from Peellegrino. They have treated us well each and every time. They don’t act like we are only turning to them, they truely try to EARN our business with every vis They have treated us well each and every time. They don’t act like we are only turning to them, they truely try to EARN our business with every visit. They am simply are the best! More

by ARDITEINS Verified Customer Verified Customer

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There aren’t enough good things that I can say about the Pellegrino dealerships. Not just the Jeep dealership. They are thoughtful. They are thorough and the staff is knowledgeable and friendly. I would rec Pellegrino dealerships. Not just the Jeep dealership. They are thoughtful. They are thorough and the staff is knowledgeable and friendly. I would recommend them to anybody. More

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I have been dealing with Pellegrino for many years with five jeeps purchased and serviced there. Jennifer Toce is a great sales rep very knowledgeable, responsive and easy to work with. I highly recommend five jeeps purchased and serviced there. Jennifer Toce is a great sales rep very knowledgeable, responsive and easy to work with. I highly recommend Pellegrino and Jennifer! More

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I worked with Jennifer for 4 months until it was the perfect time to trade my jeep in! She was so honest and easy to work with and even got me an amazing deal! I highly recommend working with Jennifer! perfect time to trade my jeep in! She was so honest and easy to work with and even got me an amazing deal! I highly recommend working with Jennifer! More

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Jennifer was great and really made the lease buyout an extremely seamless process. I would recommend her and Pellegrino to friends and family. extremely seamless process. I would recommend her and Pellegrino to friends and family. More

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This is my fourth purchase with Jennifer and Pellegrino. Jennifer goes above and beyond for her customers. Jennifer goes above and beyond for her customers. More

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Very personalized, no stress experience! This is a fantastic dealership where they care about every customer walking through the door. When getting my 2024 compass, everything was set up for This is a fantastic dealership where they care about every customer walking through the door. When getting my 2024 compass, everything was set up for my appointment and the whole process felt seamless! More

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Amazing team! ! Could not ask for a better outcome. Quick and easy process went above and beyond. ! Could not ask for a better outcome. Quick and easy process went above and beyond. More

by MELLISA1090 Verified Customer Verified Customer

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This has been the most frustrating experience I ever had buying a car. If you plan on buying a using vehicle from this location and its not a Jeep Chrysler or Dodge don't waste your time. The used sales man buying a car. If you plan on buying a using vehicle from this location and its not a Jeep Chrysler or Dodge don't waste your time. The used sales manager, Anthony, will down play anything you point out on the vehicle as a "character flaw" and remind you over and over that you're buying a used vehicle as if you can expect them not to fix things. When I purchased my vehicle it was promised to me that minor scratches and dents would be fixed prior to me purchase. On the day of purchase, May 11th, nothing was done and I was told the weather was a factor since it had to be perfect weather in order for it to be completed. I took their word for it as they said when I bring it in to have what was in writing to be completed they will take care of everything in one day and even promised a loaner vehicle. Week after week it got postpone until May 30th. I took it in the day before only to find out there was no loaner vehicle as promised. Annoyed but didn't make a big deal I made the arrangements. I even double checked to make sure everything was being done at once as promised which I have text that confirmed it will. Minor scratches and dents removed along with what was in writing, all was confirmed it will be completed. The next day I picked it up and before I got to look at it was told their dent guy was injured and is waiting to heal so they will have to bring me back in to complete. I thought to myself no big deal I'll bring it in again not their fault. When I looked over what was in writing to complete was done to my satisfaction. When I looked around the vehicle in regards to the scratches nothing was done. I was told by Anthony, the sales manager, his scratch guy looked it over. The vehicle was dirty nothing was looked over. I started to point out all the scratches again in frustration Anthony walked with me around the vehicle and I showed him both the scratches and dents again. He turned to me and my wife offered to make it right promised that his dent guy and scratch guy will be there on the same day to get this done and will give me a loaner vehicle next time since this has been on going. I shook his hand taking his word for it thinking they would do right by this. Since that last encounter with them I had to be the one messaging weekly requesting updates. Every week i was told something different either their dent guy was sick or because the weather it wont work out. Last week I asked if I can just get this done somewhere else and be reimbursed. I was told give us to Monday and we will reach out to you with a date on when to bring it in this week. Well today is Monday June 24th and I have not received no form of communication regarding this matter. SHAME ON ME that I took their word for something I should have made them put in writing. I tried to give the benefit of the doubt but it seems I'm being put on the back burner once the sale was made. "Our People Make The Difference" is the dealership slogan and the only difference was that they make promises they cannot keep. I thought they would have sent me to another Pellegrino location since this one location only uses one dent guy and one scratch guy to cover all their used inventory. I hope one day soon they can make this right but since I bought a used car here does not seem to be a sense of urgency to assist me in anyway. More

by jonathan quintana Verified Customer Verified Customer

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Had a great experience. Jennifer was wonderful to work with, right down to making sure my phone was paired before I left ! Jennifer was wonderful to work with, right down to making sure my phone was paired before I left ! More

by LIL1062 Verified Customer Verified Customer

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