Jennifer Stapleton

I came in early on a Saturday morning, to get an unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other a unscheduled oil change. They took me in, changed my oil and completed the multi point inspection in an hour or so. A little expensive vs. the other area stand alone Genesis dealerships, but was very pleased with my service writer and his professionalism! Very nice overall experience! More

by timothy.williams512 Verified Customer Verified Customer

Report | Print

Great service valet was late but kept me In the loop so that everything went smoothly. Car was delivered back on the same day with no problems. that everything went smoothly. Car was delivered back on the same day with no problems. More

by rhbalser Verified Customer Verified Customer

Report | Print

This Genesis location was great. Got my GV70 in same day I called and had a loaner ready to go. Turn around time for repairs was faster than expected. Staff was super friendly and Got my GV70 in same day I called and had a loaner ready to go. Turn around time for repairs was faster than expected. Staff was super friendly and took the time to listen to my issues and concerns. More

by caseyrandal Verified Customer Verified Customer

Report | Print

Valet service on my EV was fantastic! Had the car picked up, serviced and returned (with a loaner car left for me to use) in just a few hours. Had the car picked up, serviced and returned (with a loaner car left for me to use) in just a few hours. More

by NewCudtomer Verified Customer Verified Customer

Report | Print

They were slower to respond to my needs than I would have expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. expected. Then it turned out they mounted the tires in the wrong place from what we had agreed. Otherwise Steve was cordial and responsive. More

by Noemail21 Verified Customer Verified Customer

Report | Print

I would buy my next Genesis at Norm Reeves Genesis of Irving that will. Be 3 Irving that will. Be 3 More

by mebrooks Verified Customer Verified Customer

Report | Print

Easy to work with, transparent, in and out in less than an hour with my new car. an hour with my new car. More

by lukepenny1993 Verified Customer Verified Customer

Report | Print

UNDER NEW MANGEMENT AND SO FAR THEY'RE DOING GREAT JOB IN THE SERVICE CENTER THE SERVICE CENTER More

by LESTEROG2 Verified Customer Verified Customer

Report | Print

No problem with this service But I was set up for a loner They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them They told me it would only take about an hour and a half So I waited And it took four and a half hours I asked him not to touch my wheels rotate them they did it anyway did not put them back on right and I had to go pay to get a rebalance and set right again and actually left the lug nuts loose on one of the wheels we had to turn around and come back More

by robertzjohnson Verified Customer Verified Customer

Report | Print

Very nice& good service very helpful and good service person good morning I m happy person good morning I m happy More

by hirainc09 Verified Customer Verified Customer

Report | Print