Jennifer Standish

Waited over 3 hrs. Granted, they were busy, due to spring break, but I was never told I’d have that long of a wait. I told them NOT to take my car thru the car wash. Th Granted, they were busy, due to spring break, but I was never told I’d have that long of a wait. I told them NOT to take my car thru the car wash. They didn’t listen…they took it thru the wash. It was WRITTEN on my slip, not to wash it. When it was finally finished, I drove all the way back home, to Harford county and notice they didn’t put a new sticker on the windshield, telling next maintenance. I drove all the way back to the dealership to get a new sticker and all I got was a simple, “sorry”….no “Can I give you an accesory, of your choice, for free?” Absolutely NOTHING was offered. I dread when it comes time for an oil change or tire rotation, knowing I have to go to Jerry’s and hope I don’t deal with more nonsense and poor customer service. More

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REPAIRS WERE DONE ON TIME. GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHI GREAT SYAFFF = GREAT RESULTS. ONLY CONCERN IS OUR MECHANIC DID NOT ADVISE THE COST OF THE REPAIRS COULD HAVE BEEN PAID FOR BY OUR CAR INSURANCE, WHICH WAS NOT COMMON KNOWLEDGE TO ME. More

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The service from this dealership is great. The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying an The representatives assist me with car care and car knowledge. My relationship of 17 years with this dealership contributed to decision of buying another car. Also Paul was nice and courteous. More

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All the salespeople are very helpful especially Fletcher with his great knowledge and experience with all the functions of the vehicle with his great knowledge and experience with all the functions of the vehicle More

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Very efficient and helpful. People were very nice.We will be back in a few months. People were very nice.We will be back in a few months. More

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Jerrys good and servise adviser jennifer was the best. Very cooperative Listen and get the job done you come for 👍👍👍 Very cooperative Listen and get the job done you come for 👍👍👍 More

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They took there sweet xxx time to complete the work that had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer had to be done and had me wait unnecessarily amount of time to get my car back!!!!! I am totally pissed off, I will never ever deal with this dealer again for any thing outside of warranty!!!!! More

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Excellent services. Job well done. I would recommend love one to go to Jerry toyota.Hope they will keep the services Job well done. I would recommend love one to go to Jerry toyota.Hope they will keep the services More

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Did a great job. Didn't have an appointment but checked out my tire light situation and did an inspection on rest of vehicle as well. Didn't have an appointment but checked out my tire light situation and did an inspection on rest of vehicle as well. More

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I am pretty much neutral in judgment. I have always been taken care of when I'm there. Occasionally there have been unexpected charges but I'm pleased. I have always been taken care of when I'm there. Occasionally there have been unexpected charges but I'm pleased. More

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