Jennifer Stals

RPSEDOTTI responded

Ms. Stals Let me try to address your response. I believe my facts do align with sales process. Your sales representative led both my wife and myself to believe that the Buick GMC Brooksville App, Key Replacement, Paint Protection and Ceramic Coating would be Dealer provided at no additional cost. The final sales agreement included a $499 three year contract for the Buick App, $366 for Key Replacement, and $495 for Paint Protection. So I do believe there was misleading information provided as part of the presale pitch. Yes, we did sign all the documents provided so you have a contractually and legally binding contract. No, we never received the window sticker. I was told it was in the glove compartment and it was not. Your sales person said that I should have a copy of the windshield sticker as it was required by law. She said she would contact the originating Dealer (Lakeland) and provide a copy. As of this date 3/13/25, we still do not have the sticker. No, I do not feel you were effective in being as up front as possible with you pricing and packages. Yes, you did provide an additional service as a gesture of goodwill. You added one oil change which your service department told me is priced at $63 out the door. Now let me provide some additional opinions, observations and recommendations, which may be of some value to you and your future buyers. We electronically signed the dozen or so documents on a tablet in about 30 minutes. Did we read every word? No. Why? Because we trusted the Dealership after buying two new Buicks there with no issues. My “Buyer Beware” hat was off which is extremely rare for me as contract negotiation was part of what I used to do. I should have known that when the Dealership was sold by Rick Matthews to the Myers Group out of Palm Beach, I needed to be less trusting of a conglomerate. I did leave a message with Mr. Myers but never received a return call. Really don’t think Mr. Matthews would have taken such a “you signed it, you own it” position with a repeat customer. So my recommendation to potential buyers who may be reading this response is not to sign any documents on a tablet. Demand hard copy or digital. Read and understand every word and, if necessary, take the information home and come back the next day. Carefully review and understand the items and costs in the “additional Items” section of the Vehicle Buyers Order and ask which of the items are optional at the buyer’s discretion. My recommendation to the Dealership is to meet with the Sales Staff and instruct each member to clearly explain to every potential buyer which items are covered by the Dealer and which are optional and can be added or deleted at the discretion of the buyer. Bottom line is it takes many years and sales to build the trust of a buyer and that trust can be lost very quickly.