Jennifer Smith

This dealership’s service is terrible. I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been se I was told that the manager in the service department would call me to speak with me about the squeaky breaks in the Atlas SEL 2025. It has been several weeks and no one has called to address my concern about the breaks squeaking! The customer service from the managers is trash! They don’t care how the car works after you drive it away! I have video proof of the squeaky breaks and multiple ghost emergency service calls! But that does not matter to the dealership! I have brought this new vehicle to the service multiple times and all they could tell me is that the material used is very cheap. VW knows that the breaks squeak and nothing will be done! I will never purchase another VW! I will never recommend this brand to anyone! Toyota and Lexus are better options! More

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This location provides a level of customer service that far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed throug far exceeds expectations! Mike was fantastic with scheduling maintenance, advising what maintenance/repairs need to be completed and followed through every step of the way. When I purchased my vehicle here 2 years ago, I received the same level of expert advice and assistance! I’ll be looking to purchase another vehicle in the near future for my daughter, this is where I will be to make that purchase! More

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After I bought my second VW there was leaking from sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been t sunroof, they kept telling me there isn’t loaner car since 2021 until two days ago I told them that I spent over 60,000 $ in their store. I’ve been told by Mr Adrian that when they sell cars they says that loaner car will be available to buyers but the loaner car isn’t for everyone. If I got a chance I’ll sue them after talking to my lawyer. During these 2 years the leaking caused more damage to my car which will coast me 4000$ because they don’t give loaners cars to anyone.as I have been told. I set some days longer than 3 hours on the chair waiting. Never Ourisman never VW again. More

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Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. Excellent customer service and support. Will be sure to return in the future if services are needed. More

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Terrible dealer. Will never go there again. I will blast this dealer every chance I het Will never go there again. I will blast this dealer every chance I het More

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Amazing experience This was my first new car purchase. I have been intimidated by people’s talk about how car salesperson are the worst service providers confusing and r This was my first new car purchase. I have been intimidated by people’s talk about how car salesperson are the worst service providers confusing and rushing people into buying. My experience at this dealership is the complete opposite. I wasn’t rushed and everyone was very cooperative especially Jim who went extra mile to make sure I had a pleasant experience. I definitely recommend this place. More

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Great service I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my fin I came in and I knew what I wanted, Jim then took me for a test drive and showed me all of the features. Financing department went through with my financing quickly, ultimately it was a quick and painless dealership experience! More

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Excellent Service! I had a very good experience with my purchase. With sales man whose name is Mr. Mfon is a outstanding sales manner ship. He is the best man to deal w I had a very good experience with my purchase. With sales man whose name is Mr. Mfon is a outstanding sales manner ship. He is the best man to deal with for buying new car. More

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Great Customer Service My Honda van had over 200,000 miles on it. It’s been cross country from California and out of Country there and back to Canada. My boys have grown u My Honda van had over 200,000 miles on it. It’s been cross country from California and out of Country there and back to Canada. My boys have grown up in that car. It did it’s duty. So, when it died we were going to stay with Honda because it was so reliable. The Salesmen at Honda were just as reliable. My husband and I were very happy with our experience. Jimmy was very knowledgeable about the car which was basically like driving a computer! He was patient with us and answered all our questions. In the end we knew we were staying with Honda but also knew we were staying with this dealership! More

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AWESOME experience I came over to this dealership with some cash, a motorcycle and needing finance. I really challenged this team and I thought I would walk out of there I came over to this dealership with some cash, a motorcycle and needing finance. I really challenged this team and I thought I would walk out of there with nothing. Well, they proved me wrong. Brandon Jester and Jennifer Smith simply turned the world upside down and I got my awesome Honda Accord. Brandon is as cool and helpful as you can dream of a sales person. Tech savvy and respectful. I am personally going through some rough roads and I was hesitating whether go through the classic "dealership experience". OMG. Such a smooth and relaxed process. Truly a different experience when in comes to buying a car. I can't thank enough Brandon and Jennifer for their high quality service. THANK YOU! More

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