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Jennifer Medina
Jennifer Medina at Universal GENESIS

Jennifer Medina

Service/Body Shop/Parts

Universal GENESIS

12801 S. Orange Blossom Trail
Orlando, FL 32837

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4.3
24 Reviews
4.3

24 Reviews

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24 Reviews of Jennifer Medina

January 27, 2026

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Employee Rating

Very good service. The work was good and the personnel friendly. The wait time was also good. More

by luisferreira.contrator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 27, 2026

Universal GENESIS responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Universal GENESIS. We look forward to having you as one of our valued customers for many more years to come!

January 26, 2026

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Employee Rating

6 guys standing around and yet no one came to our car. Car was serviced and no one told us it was finished. Waiting room is horrible. No sense of urgency whatsoever. We will never come back. More

by mggrammer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Marikeyla Colon

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Jan 29, 2026

Universal GENESIS responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue, or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to reach you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

January 25, 2026

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Went there for a simple alignment and they treated me like royalty! I appreciate the treatment from the manager, Alex Vasquez to the mechanic that gave me bumper-to-bumper diagnostic very happy thank you More

by Noemailpercust
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 25, 2026

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 18, 2026

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Employee Rating

The technician changed the oil and filter but did not inspect the car before releasing it. It leaked oil on my driveway and I had to return to the dealership to fix the leak.That was inconvenient. More

by glitten.nieves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 19, 2026

Universal GENESIS responded

We're sorry to hear this; we apologize. Would it be possible for someone from our management team to reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time. Hopefully, we can get to the bottom of this.

January 15, 2026

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Employee Rating

Amazing profecionalism clean good vibes good technicians advisor place cars my N service nice people l More

by milanegonz1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos De Jesus

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Jan 15, 2026

Universal GENESIS responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 12, 2026

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Employee Rating

Every time I goto universal nissan to get an oil change on my car,the workers always treat me really nice.The workers go above and beyond for their customers. Thank you so much. More

by TAMMYSKREPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Jan 13, 2026

Universal GENESIS responded

Thanks for sharing about your experience with Universal GENESIS. We appreciate your business and hope to see you again soon!

January 03, 2026

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Employee Rating

Service was excellent with my service. Person time was very efficient. Did a good job quickly. More

by ammbss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon , Mark

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Jan 03, 2026

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 29, 2025

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Employee Rating

Great service. Staff is very friendly and attentive. I love how they keep you updated thru text messages. More

by vicki7584
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 29, 2025

Universal GENESIS responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Universal Genesis. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 29, 2025

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Employee Rating

Excellent people to work with all around the service center, coffee in the waiting area needs improvement. More

by kvprashant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 29, 2025

Universal GENESIS responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

December 24, 2025

Dealership Rating
Employee Rating

Told me what was going on and kept me informed very satisfied with visit staff was very helpful and pleasant More

by rdorf7720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marikeyla Colon

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Dec 29, 2025

Universal GENESIS responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Universal Genesis to be a positive one. Please don't hesitate to reach out if you need anything else. Truly the better place to buy Gina Nava Reputation Manager gnava1@universalhyundai.com

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