Jennifer Marshall

Cumberland Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that both Ronnie and Jennifer made your experience enjoyable and seamless. Your recommendation means the world to us, and we're always here to help whenever you need us. Drive safe and take care!

Cumberland Toyota responded

Thank you for sharing your feedback with us. We sincerely apologize for the discrepancy you experienced regarding the cost of service. Transparency and trust are extremely important to us, and we regret that we fell short of your expectations in this instance. We understand how frustrating it can be when the final cost differs from what was initially communicated. Please know that we take your concerns seriously and would like the opportunity to review your experience in detail to ensure this doesn’t happen again. If you’re open to it, please contact us directly at 931-520-4153 so we can address this matter and work toward a resolution. We value your business and are truly sorry to hear that this experience has impacted your trust in us. Your feedback helps us improve, and we hope to have the chance to regain your confidence in the future.