Jennifer Halicki

Keep telling me ALL cars have rusted rooters and it’s normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke fille normal. 1000 miles brand new x1 bmw and it’s a rust bucket they refuse to fix! They don’t use a shuttle they use lift. Got picked up in a smoke filled old Jeep! Plus They had me stand outside on the corner waiting for it with a crap sign saying Lyft! I’ll never buy a car from them again! RUN from BMW! This dealership lied to the BBB! Said they offered to fix my car and They never did! They have an F rating and are not BBB certified! Worst treatment ever! Got rid of my car at 2700 miles only 8 months old! They are lying, using cheap junk parts and stealing from people! More

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This is by far the WORST, INCOMPETENT, and HORRIFYING dealership to ever purchased a car from. I can’t believe how I downgraded my Howard University/Harvard University intelligence to this location. The dealership to ever purchased a car from. I can’t believe how I downgraded my Howard University/Harvard University intelligence to this location. The management/finance department are clueless on how to complete a customer application for financing. For a snobbery guy, I really thought I could give people a chance. Lesson learned on my behalf!!! I wish I had listened to my best friend and go to the North Scottsdale location. At least I wouldn’t have to experience the poor managerial department as I did at BMW Arrowhead in Glendale, Arizona. I walked in to explore my options for purchasing a new car. The Salesmen were helpful, especially the young salesmen name, “Chris.” Although, his persuasion of selling a new car was adventurous but sincere. But on the day of June 9, 2021, I purchased a new X4 M version. I was even shocked at how fast and quick the process went to sell a car. However, 2-3 weeks later I still question who will finance my new car. The terrible thing I experience upon speaking with the lender who finally financed me: The fact my paperwork was invalid….in better words they couldn’t verify my information due to an error from the dealership. I literally cursed and argue how my personal information didn’t match my application on file with them. From what I was informed my telephone number couldn’t be verified. Plus, they couldn’t verify my identity with a text message because of the inaccurate mobile number on my application from the dealership. So, I’m like xxx…. again, more issues from this dealership. This is some xx I mention to this finance company. Remember, I purchased my new car on June 9, 2021. With that being said, I finally was able to get verified to make my payments on July 22, 2021. This is just some ridiculous and unprofessional Sh** I stated. This dealership needs revaluating from headquarters or pink slips should be passed around. I’m writing from my emotions and frustration right now. Excuse my unprofessionalism of words/grammar. Purchasing this car from this dealership was a huge mistake. I remember flying back home ($702.13 ticket) to receive my car tag. Moreover, I was informed by the DMV that my car tag paperwork hasn’t even arrived. What a waste of flight I paid for because of this terrible dealership. This is just so F***ed up!! What really scares me, my friends and my family was the fact this car isn’t even registered and today is July 26, 2021. I’m still today driving this car on eggshells. As an African American Male driving, this high-profiled car unregistered with no car tag is a high risk of the police racial profiling myself. Last, I was pulled over for speeding on July 20, 2021. I was so nervous and scared that I might be killed, beaten, or harassed. The first thought that came to my mind was I was going to be racially profiled for driving a stolen car that’s not registered. Thank God, the cop was nice and sincere. He gave me a warning. I was so relieved I didn’t come across one of those A**hole cops who would have treated me different even though I nearly hold a Doctoral degree. That doesn’t mean anything DRIVING A CAR WHILE BLACK. More

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BMW Amazing Experience!! I walked in cold off the street and was greeted by Michael Gelbert, Client Advisor. I didn’t really intend on purchasing a vehicle..but I DID!! It was I walked in cold off the street and was greeted by Michael Gelbert, Client Advisor. I didn’t really intend on purchasing a vehicle..but I DID!! It was such an easygoing pleasant experience. I really enjoyed all of the salesmen and the managers. I felt like I was in good hands and good company immediately. Arrowhead BMW is stellar and I would recommend Michael and the entire crew to anyone interested in an amazing BMW purchasing and driving experience! My X3 is a dream!! 100% better then my last X3!! Definitely the ultimate driving machine!! Thank you to everyone, even financing at Arrowhead was seamless and stress free. More

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Great Dealership Awesome experience. Flew in from a different state just to purchase a vehicle. Through the entire experience they were honest, open and trustworthy. W Awesome experience. Flew in from a different state just to purchase a vehicle. Through the entire experience they were honest, open and trustworthy. Would purchase from again!! More

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