Jennifer Dempsey

The best car buying experience EVER! From my salesperson, Heather, to the guys in detail. I will definitely return for any sales or service needs in the future! From my salesperson, Heather, to the guys in detail. I will definitely return for any sales or service needs in the future! More

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The entire staff is wonderful! They are friendly, knowledgeable, and a joy to work with! Wonderful experiences every time I visit! They are friendly, knowledgeable, and a joy to work with! Wonderful experiences every time I visit! More

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Very good experience. Knowledgeable staff kept me informed on my service needs. Quick turn around and professional repair. I will use the again. Knowledgeable staff kept me informed on my service needs. Quick turn around and professional repair. I will use the again. More

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On Dec 8, I called Rountree Moore Toyota in Lake City, FL to ask about them honoring a paint recall. Erica told me I was covered for the free work and could schedule immediately. I told them my wife was just to ask about them honoring a paint recall. Erica told me I was covered for the free work and could schedule immediately. I told them my wife was just diagnosed with breast cancer and since we have a flood of doctor appointments, I'd like to hold off for a while. She assured me this was fine and said to call back when ready. No mention of the recall expiring. I called back in January a few times, but they told me I had to work with Erica and she was off. She was supposed to call me, but didn't. Still no mention of expiry. I called back again in February and was told that the recall had expired. They purposefully delayed me past the expiration date of the recall, knowing I had family issues. I asked for the manager to call me. The manager called and told me her hands were tied, even though they had dropped the ball. She said I needed to call Toyota directly, which I did. They refused to help and told me the dealership was the one who had the final say because they are all independently owned. They just pointed fingers at each other and refused to help me. More

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I was very happy with my car and the dealership was very nice and professional from the begin until I road off HAPPy😂 nice and professional from the begin until I road off HAPPy😂 More

by dorothyford1953 Verified Customer Verified Customer

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I’ve bought 3 vehicles from Rountree Moore Toyota in Lake City, the customer service is always above and beyond! On the last one I bought a 2021 Tacoma and they spent hours contacting banks to get me the pay City, the customer service is always above and beyond! On the last one I bought a 2021 Tacoma and they spent hours contacting banks to get me the payment that I was looking for, their service shop staff is very knowledgeable and friendly. Definitely the dealer to go to ! More

by SHELBY_RIANN Verified Customer Verified Customer

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If I could give this dealership a 0 I would. Paid $3000 If I could give this dealership a 0 I would. Paid $3000 for a platinum extended warranty. When my hybrid battery would not start due to cold weather If I could give this dealership a 0 I would. Paid $3000 for a platinum extended warranty. When my hybrid battery would not start due to cold weather ; which Was not told to me nor in the contract about starting a hybrid battery. After a long battle they agreed to pay for half The three years was up but I had 25,000 more miles to the warranty expired. I was lied to and mis-lead from the very beginning! Ironically everyone I dealt with was fired the next day. Never do business with Rountree In Lake city Florida! More

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Good people helping people. I love Gus Rentz. He is always polite, friendly and helpful. always polite, friendly and helpful. More

by ALICEDANDERSON Verified Customer Verified Customer

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Asley Carter did a great job would recommend him to other customers. Zane did good job as salesman. other customers. Zane did good job as salesman. More

by vannbass594 Verified Customer Verified Customer

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Ashley is the best GM on the planet. Jennifer is the best Service Manager this side of the Milky Way and James Holloway is simply a credit to all of humanity!!! These people are the best. Ever. They are Service Manager this side of the Milky Way and James Holloway is simply a credit to all of humanity!!! These people are the best. Ever. They are trustworthy to the point of ridiculousness. If Jennifer told me it was Christmas, I'd go home and start wrapping presents. The perfect dealership. The perfect people. Lake City AWESOMENESS on disply everyday. More

by Rich Lupo Verified Customer Verified Customer

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