Jenna Varela

Had a oil leak but couldn't but couldn't tell me where it was was More

by yorkster1950 Verified Customer Verified Customer

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Interstate Ford is by far the best dealership I have done business with. They are thorough, kind and prompt. The whole team is great. I have used the service and parts department for about 12 years. I do business with. They are thorough, kind and prompt. The whole team is great. I have used the service and parts department for about 12 years. I don't like to go to other dealerships for service! More

by Esther Verified Customer Verified Customer

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Easy to talk to and they have fast service. I was in and out in 30 minutes I was in and out in 30 minutes More

by MYTHUNTERS Verified Customer Verified Customer

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It’s always a pleasure to work with Interstate Ford, Timely and professional. Do what you say, say what you do. Timely and professional. Do what you say, say what you do. More

by Cowboyfrank1 Verified Customer Verified Customer

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Sales team experience is typical that of a dealership: Dishonest. Service team views customers as an interaction to be tolerated. I get the impression that the service team views customers as livestock Dishonest. Service team views customers as an interaction to be tolerated. I get the impression that the service team views customers as livestock. Mechanics are hit & miss on behaviors and skills. In general, the dealership experience isn’t something one would hold up as a pleasant or rewarding example. More

by CLAYPOOL_DAVID Verified Customer Verified Customer

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I had a disappointing experience with the service I received from Jenna. During my visit, she asked if I wanted my tires rotated, which I agreed to. However, when my truck was returned, she told me eve received from Jenna. During my visit, she asked if I wanted my tires rotated, which I agreed to. However, when my truck was returned, she told me everything was “all set” without mentioning that the tire rotation had not actually been completed. I had to ask after watching them work on my truck and me noticing it wasn’t done. Jenna denied checking me in and when she noticed her mistake she said “oh I guess I did”’ When I questioned this, her response was dismissive, and she even rolled her eyes, which felt unprofessional and disrespectful. Clear communication and basic customer service go a long way, and unfortunately, this interaction fell short on both. I was sent to a tire shop by Jeff who tried to resolve the issue. The tire shop didn’t do the rotation correctly and I now have to go back tomorrow. I bought two new vehicles from interstate and I can’t even get a basic service I had already paid for. I spoke with the owner and he was very kind. However I can’t return for service at this time due to the way I was treated. I have spent over $150,000 there over 3 years and I feel like a tire rotation is a basic request. Jenna was rude when she checked me in and acted like I was bothering her. More

by Emsara02 Verified Customer Verified Customer

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The oil change and tire rotation seems to have been done properly, however they did not reset my oil life meter and it appears that they put someone else's reminder sticker on my windshield... I have 4700 m properly, however they did not reset my oil life meter and it appears that they put someone else's reminder sticker on my windshield... I have 4700 miles on my pickup and it is telling me I need to come back at 45550 miles... If they are not paying attention to the little thigs, what else are they not paying attention too... More

by Mike G. Verified Customer Verified Customer

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completed my truck oil change, plus what was needed and informed me when it was completed. Very accommodating informed me when it was completed. Very accommodating More

by bgschoonveld Verified Customer Verified Customer

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Service advisers were great to work with. The service was done right on the time they predicted. It's no wonder they are rated one of the best Ford service dealers in the Denver area. The service was done right on the time they predicted. It's no wonder they are rated one of the best Ford service dealers in the Denver area. More

by HSCHAFER81 Verified Customer Verified Customer

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Smooth experience with Nik and Kelly. Both were easy to talk and deal with!! A+++ Both were easy to talk and deal with!! A+++ More

by rockymtn003 Verified Customer Verified Customer

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