Jenna Henry

The service department has been consistently disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues disappointing. If you purchase a Mercedes, I strongly recommend finding a reputable independent shop, because my experience here has been that issues are neither accurately diagnosed nor properly repaired—despite premium pricing. Most recently, I drove two hours for an appointment, spent over four hours waiting, and paid nearly $1,000, only to leave with the exact same problem I arrived with. Being told afterward that they would “take another look at it” is not an acceptable outcome, especially when each visit requires a full day of travel and lost time. Problems should be fixed correctly the first time. Unfortunately, this is not an isolated incident. I previously dealt with ongoing DEF-related issues that required six visits over a two-month period. Each time, I was told the issue had been resolved, yet the problem persisted. After that many attempts, it’s difficult to view this as anything other than a failure to properly diagnose and repair their own product. For a brand that markets itself as premium, the service experience falls far short of expectations. Repeated inconvenience, high costs, and unresolved problems have eroded my confidence in this service department. More

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For routine work, they are expensive. For specific work they do good work and communication is well above normal For specific work they do good work and communication is well above normal More

by jlohnes2 Verified Customer Verified Customer

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Service was completed and everyone was helpful & communicated well. Appreciated the loaner car for the day as they replaced my tire. communicated well. Appreciated the loaner car for the day as they replaced my tire. More

by amberbird Verified Customer Verified Customer

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Jenna was very informed and accommodating. Service and explanation of work performed/needed was perfect. Service and explanation of work performed/needed was perfect. More

by Jason S. Jewett Verified Customer Verified Customer

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Great dealership, excellent customer care. Best in town. Would go there again and again. Thanks Best in town. Would go there again and again. Thanks More

by farisazzouni Verified Customer Verified Customer

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Great communication. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal. Satisfied with the work completed. Would have preferred a comparable loaner to my vehicle but not a huge deal. More

by RANJITGHANTA Verified Customer Verified Customer

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