Jenise Rivas

Terrible service, I won't come back here again. I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they di I just returned from West Kendall Toyota, supposedly I had an appointment for today at 7 in the morning and I was the first to arrive there, they did not respect my order of arrival, nor the appointment I had and they sent me to line up at an office with several people in front that I don't know where they came from......, when I explained to the young woman who was there, she practically told me that that was not her problem..., this is a total lack of respect for customers Because if you have an appointment for 7 in the morning, the time the service opens, you assume that you will be attended to at that time. More

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Don't waste your time at this dealership. Find another one ASAP. THEY SOLD THE CAR WE HAD RESERVED!!! We went to speak with a sales rep about leasing a car. The sales rep didn't even gives us Find another one ASAP. THEY SOLD THE CAR WE HAD RESERVED!!! We went to speak with a sales rep about leasing a car. The sales rep didn't even gives us his name just told us to sit and he would be right back. After waiting for almost 30 minutes, we walked out and left. The online sales team we were chatting with (very good team by the way) asked for us to come back the following week because the vehicle we had reserved (we put $$ down) was ready for pick up. When we arrive we were made to wait, AGAIN, only for them to tell us that THEY SOLD THE CAR WE HAD RESERVED!!! terrible customer service at this dealer. They had no regard for our time and the money we put down for the car we were told was on hold for US. Very disappointing experience. More

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had service for toyota tacoma for the first time and lost the back liner,went to service department personally stated they will look into it but no response, second foolow up lately still no response. i dont the back liner,went to service department personally stated they will look into it but no response, second foolow up lately still no response. i dont have actual prrof that somebody stole it in the service department but notice it was gone after the service More

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Terrible service. They made a mistake with my battery warranty, after a complaning the Service Manager offer me a call back and she never did. We called again and the They made a mistake with my battery warranty, after a complaning the Service Manager offer me a call back and she never did. We called again and they did the same. They are super irresponsable More

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I recently purchased a vehicle from there. Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came Let me start by saying they staff was very friendly and nice to my wife, sons and myself. I had put a deposit on a incoming vehicle and when it came in I went to the dealership. However the day before its arrival the dealership advertised a dealership discount on their website. When i raised an showed them their ad. Which by the way was still active on the internet, they stated "Oh thats management posting that to get people in the door then the sales staff has to tell them thats not going to happen." To me that it illegal. I have bought many car and know the process. It was the same car and the ad. was still active. Bad for the sales staff they on see me or that vehicle again. Only reason why we bought it was because it was exaclty what my wife wanted and we had already been waiting over 5 weeks for it to arrive.​ More

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Very untrust worthy. I purchased a Maserati from this dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP covera dealership in May 2020. A GAP policy was added to my financing. Unfortunately, my vehicle was stolen in October 2021. When I called the GAP coverage I was informed that the policy was cancelled 2 days after purchase because they do not coverage this type of vehicle. And the dealer was contacted the day of cancellation. But the dealer never told me. Therefore, I ended up paying the balance of the car loan out of pocket after my car insurance settled. I contacted Carmelo, Financing Director, at West Kendall Toyota on November 24th 2021, he said they will give me the refund of the cost of the policy. Today is January 22, 2022 and I have not received a penny!!! More

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This is the worst service I ever hadThey took 2 1/2 This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go t This is the worst service I ever had They took 2 1/2 hours for a 5 minutes oil change Unable to give you information about your car You rather go to another place for maintenance More

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Very bad experience they are not professional at all they need some training how to treat customers Never again ! Don’t recommend to anyone they lie to your face they need some training how to treat customers Never again ! Don’t recommend to anyone they lie to your face More

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Saul was an awesome salesman and his supervisor was so helpful ! I went in expecting to get a 2006 corolla and left with a 2021 corolla at a great price! helpful ! I went in expecting to get a 2006 corolla and left with a 2021 corolla at a great price! More

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Worst service ever! I made an appointment for regular maintenance with Manuel Quesada at 8:30 am I had to wait until 4 pm.He never call me to let me know that the car was ready. maintenance with Manuel Quesada at 8:30 am I had to wait until 4 pm.He never call me to let me know that the car was ready. More

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