Jen Falcon
Jen Falcon at Performance Chrysler Dodge Jeep Ram Columbus

Jen Falcon

Marketing Director

Performance Chrysler Dodge Jeep Ram Columbus

1130 Automall Drive
Columbus, OH 43228

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4.7
22 Reviews
4.7

22 Reviews

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22 Reviews of Jen Falcon

August 05, 2026

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Employee Rating

Could not have been treated any better by everyone from pull-up to waiting and being updated of the progress of my vehicle , thanks very much More

by Jamestep
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Aug 05, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Knowing you felt so well cared for from pull up through progress updates means a great deal to our service department. Thank you for trusting us with the service on your Jeep Grand Cherokee.

Aug 05, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

We’re delighted to hear that you felt so well taken care of from start to finish. Thank you for choosing Performance Chrysler Dodge Jeep Ram Georgesville!

August 03, 2026

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Mixed review. It took almost 4 months to fix air suspension problem. Chad was fine responding to inquiries. Delays due to parts and warranty contributed repair tim More

by Wainergreg
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Chad, dealer principal and service manager

Aug 03, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Hello, We value customer satisfaction and appreciate you sharing your feedback. I would like the opportunity to speak with you about your visit with our Service Department regarding your air suspension repair and overall service experience. Could you please email your preferred contact information to me? Thank you, Derek Price Service Manager dprice@performancecdj.com Performance CJDR Family

July 23, 2026

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They're always professional and nice. They really don't try to upsell you garbage, only features and needs that you actually should invest in (broken sway bars links, etc). Price is fair More

by Simon
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Recommend Dealer
Yes
Jul 23, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for recognizing our team's professionalism and fair pricing. We appreciate your trust in Performance Chrysler Jeep Dodge Ram Columbus. Your feedback means a lot to us.

July 21, 2026

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My sales person was very helpful helping me with getting my new dodge ram helped with setting up my phone and the truck super nice guy from the time I walked into the dealership until I was on my way home More

by Mustanggt2003.os
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Jul 21, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

We appreciate your feedback about our team assisting with your Dodge Ram and phone setup. Thank you for choosing Performance Chrysler Jeep Dodge Ram Columbus. We are glad to hear about your positive experience.

July 21, 2026

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I just don't make recommendations, I personally and for my kids have brought about 5 or more vehicles from you as recent as 12/25 for my grandson. Not happy with my last service on my wife's last service o More

by rlosey52
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 22, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Hello, We value your satisfaction and appreciate you taking the time to share your experience. I would like the opportunity to discuss your recent visit to our Service Department regarding the level of attention your wife's Jeep received. Please email me with your preferred contact details whenever you have a moment. Thank you, Derek Price Service Manager dprice@performancecdj.com Performance CJDR Family

Jul 24, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 21, 2026

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Had an oil change and tires rotated, great experience. Coffee and snacks while you wait. More

by dannyelswick
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jul 21, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for reviewing Performance Chrysler Dodge Jeep Ram Georgesville! It was so kind of you to share your experience!

July 15, 2026

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Mike,Lenny and Jessica were very helpful. Keep me informed all throughout my visit. Also setting me up with an appointment to perform the service needed on our Exterior and interior Performan More

by Stan.rodock
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lenny and Mike

Jul 15, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Jen and our team are glad you felt well informed during your visit. Thank you for trusting us with your Dodge Charger and scheduling service for its Exterior and Interior Performance Package. We look forward to assisting you again down the road.

July 02, 2026

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Employee Rating

My service advisor was helpful, efficient and placed my vehicle in position for an oil change quickly. The mechanic sent me a video of the service being performed in real time. Paid my bill and out the doo More

by ronleavitt.tx
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Lenny Jo

Jul 02, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thanks for noting Jen’s efficient support and for appreciating the live video updates during your Ram’s oil change. We’re glad the process was smooth from start to finish. We look forward to helping you next time!

June 28, 2026

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Employee Rating

Excellent service and good customer service also friendly valet personnel it's like home when went their More

by hlibaax4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anne

Jun 28, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

It’s great to know our valet team made your Chrysler service feel like home. Thank you for the five-star rating and we hope to assist you again soon.

June 20, 2026

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Employee Rating

Friendly, knowledgeable and customer focused. No high pressure sales. The entire process was seamless better than I have ever experienced. More

by Lmvikings72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will, Jordan, Keith

Jun 21, 2026

Performance Chrysler Dodge Jeep Ram Columbus responded

Thank you for recognizing our team's customer focus and knowledge. We're glad the process was seamless for you at Performance Chrysler Jeep Dodge Ram Columbus. Your feedback is appreciated.

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