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Jeffrey Orr
Jeffrey Orr at INFINITI Stuart
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Jeffrey Orr

Service Manager

INFINITI Stuart

3970 SE Federal Hwy
Stuart, FL 34997

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4.7
240 Reviews
4.7

240 Reviews

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240 Reviews of Jeffrey Orr

March 01, 2025

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Employee Rating

Jeff and the Infiniti Stuart team are top notch! I brought my Q50 in for a bunch of services. They got the car done quickly and communicated very well through the whole process. More

by PERFECTDRIVER1005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

INFINITI Stuart responded

Thank you for taking the time to share your thoughts on working with Jeff and our team. We're glad to hear we delivered such a great experience! Ross Fitzsimmons Service Manager (772) 254-8222

February 20, 2025

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Employee Rating

Horrible service department. I took my vehicle here for an oil change in January. They completely forgot to put a washer on the oil pan plug. This kind of act is very reckless an More

by Lamont Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Whitney Robinson, Tina Valenti, Joshua Muir , Oil, Service Tech

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Feb 21, 2025

INFINITI Stuart responded

Thank you for providing this feedback, Lamont, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joshua Muir General Manager (772) 254-8222

January 21, 2025

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Employee Rating

Terrible no return calls did work without authorization and still did not fix problem unprofessional More

by PAULA20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Whitney Robinson

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Jan 25, 2025

INFINITI Stuart responded

Thank you for your review. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joshua Muir General Manager (772) 254-8222

January 20, 2025

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Employee Rating

Whitney and Jeff are great, the techs and mechanics are not well prepared to work on older models or inexperienced with them and have caused new issues twice on the same car causing days of additional dela More

by CHRISTOPHERSANZ
Workmanship
Recommend Dealer
No

Other Employees Tagged: Whitney Robinson

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Jan 23, 2025

INFINITI Stuart responded

Christopher, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Joshua Muir General Manager (772) 254-8222

January 17, 2025

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Employee Rating

The service I received today was fast, friendly, and courteous. I love Infinity of Stewart. More

by MURRAYCOOPERJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Robinson

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Jan 18, 2025

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Fitzsimmons Service Manager (772) 254-8222

January 16, 2025

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Employee Rating

I was there for service and was taken care of immediately and the car was finished within an hour. Great service! More

by TQ4591
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 17, 2025

INFINITI Stuart responded

Thank you so much for your kind words for Jeffrey, and for taking the time to leave us this wonderful feedback! Ross Fitzsimmons Service Manager (772) 254-8222

January 10, 2025

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Great customer service, my car was ready on time. They informed me work that needs to be done next More

by fabiennethelusca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Robinson

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Jan 12, 2025

INFINITI Stuart responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Ross Fitzsimmons Service Manager (772) 254-8222

January 01, 2025

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Employee Rating

Your infinity team was extremely helpful. Communicated and texts often was a real joy and very easy working with your staff. More

by JOHNBRENDAHOVDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Austin Robinson, Whitney Robinson

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Jan 02, 2025

INFINITI Stuart responded

Thank you so much for your kind words, John, and for taking the time to leave us this wonderful feedback! Ross Fitzsimmons Service Manager (772) 254-8222

December 29, 2024

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Employee Rating

The staff and service managers are courteous, quick and knowledgeable. Bring my car in for service on a regular basis, and it's always returned. Cleaned and serviced to my full satisfaction. More

by ARCTREASURECOAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Robinson

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Dec 30, 2024

INFINITI Stuart responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at INFINITI Stuart. Ross Fitzsimmons Service Manager (772) 254-8222

December 24, 2024

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Employee Rating

Over years have become fan of Stuart Infiniti. Feel as though I am not tricked or bamboozled into parts or service not needed or required. More

by benr03898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Whitney Robinson

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Dec 30, 2024

INFINITI Stuart responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing INFINITI Stuart! Ross Fitzsimmons Service Manager (772) 254-8222

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