Jeffrey McCardle | Page 8

We’re not very please with the service!! When we received the vehicle back, after trusting Walt Massey to complete the job, everything was still out, meaning the module was and is still hangi When we received the vehicle back, after trusting Walt Massey to complete the job, everything was still out, meaning the module was and is still hanging below the dash and is not put in its place. The air box was still in the back of the car when we got the car back and since we were still there we decided to trust you with an oil change and told the service department about the air box. Understandably, prior to the vehicle coming to you, the air box was taken off by another mechanic. The problem is that you chose not to put it on or inform us that it was not in place. The fact that you would allow a customer to leave in that condition is very disappointing. It is unprofessional and shows that you completely discard the safety of your customers once you’ve collected your money. There was also no power steering fluid and again, we were not informed. Which also means that during the oil change you failed to check the fluids like you’re suppose to, like you are paid to do. So to say the least we are displeased with the service you provided and will NOT refer you to anyone nor come back for your services. More

by knwebbd218 Verified Customer Verified Customer

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Great service Every time i go to walt Massey, the employees are friendly and the service is great. I have never waited over an hour each time i go. I went for a dia Every time i go to walt Massey, the employees are friendly and the service is great. I have never waited over an hour each time i go. I went for a diagnostic test in hopes of fixing my trunk. Unfortunately, i was unable to get my trunk fix because i couldn't afford the service. One of the nice employees was willing to talk to her manager for a price override More

by jacmc Verified Customer Verified Customer

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Great the Service was great and on time like the way they handled me and would recommend them to other people that may be looking for a place to have work d the Service was great and on time like the way they handled me and would recommend them to other people that may be looking for a place to have work done More

by jasonfallon1958 Verified Customer Verified Customer

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Quality, Class, Friendly and Professional. Walt Massey made my experience pleasureable which is something I have never had in a dealership. Jeffrey McCardle(salesman) ensured that my car buying Walt Massey made my experience pleasureable which is something I have never had in a dealership. Jeffrey McCardle(salesman) ensured that my car buying experience was an awesome one. From him to the rest of the staff, who all played a role in my car buying experience, all greeted me with a smile and left me with a smile at each stage of the buying process. Kudos to the entire Walt Massey family. More

by Scott McElhenney Verified Customer Verified Customer

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Qiuck service Arrived appx 2 hours before my scheduled service and was brought to the back immediately. All personnel were friendly and helpful. It's how a dealer e Arrived appx 2 hours before my scheduled service and was brought to the back immediately. All personnel were friendly and helpful. It's how a dealer experience should be. More

by huey0 Verified Customer Verified Customer

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buying a Z71 Our experience in buying a new Chevy truck was great. Everyone was so helpful and nice. After the paper work was finished, the service department stay Our experience in buying a new Chevy truck was great. Everyone was so helpful and nice. After the paper work was finished, the service department stayed late to o get our new truck ready for us. Jeff was great, he helped us understand how the new truck works and stayed until the service department finished. Jeff also helped us install our tool box from the trade in More

by charlessmith1948 Verified Customer Verified Customer

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Fast and thorough I came in with a problem with my truck, and Walt Massey took the time and let me give them a review of the problem and they made an appointment in ord I came in with a problem with my truck, and Walt Massey took the time and let me give them a review of the problem and they made an appointment in order to solve the problem. More

by tannertina Verified Customer Verified Customer

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New 4 wheel drive Salesman and management were great in helping me get where I wanted to be on truck. I would definitely come back and recommend to my friends. Salesman and management were great in helping me get where I wanted to be on truck. I would definitely come back and recommend to my friends. More

by west1027 Verified Customer Verified Customer

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Jeffery McCardle Jeffery did a fantastic job for me!!! I would most definitely go back when I am in search of a new purchase! They went above and beyond and brought in Jeffery did a fantastic job for me!!! I would most definitely go back when I am in search of a new purchase! They went above and beyond and brought in a truck that was not present on their lot for me! More

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Just A Great Place From Wendy greeting me with a smile to the pleasant staff. Eric the Service Manager was so helpful and friendly. I was treat so awesome as I waited in From Wendy greeting me with a smile to the pleasant staff. Eric the Service Manager was so helpful and friendly. I was treat so awesome as I waited in the waiting area. By far Walt Massey is the best dealership on the Gulf Coast. More

by Happycamper21 Verified Customer Verified Customer

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