Jeffrey Dean

Very helpful and understandable every one who helpful and made us feel super comfortable thanks. and made us feel super comfortable thanks. More

by jesuse08 Verified Customer Verified Customer

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It was a great experience. I was in shock of the hospitality and will recommend for anyone to stop by and see them and be amazed how everyone treats you. Mr. Pittman was a troo I was in shock of the hospitality and will recommend for anyone to stop by and see them and be amazed how everyone treats you. Mr. Pittman was a trooper and waited patiently til. Until I made my decision. Thank you sir and appreciate your service. More

by Bonnie Verified Customer Verified Customer

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Excellent dealership, great experience. Hector and the rest of the staff are amazing. Would recommend to anyone Hector and the rest of the staff are amazing. Would recommend to anyone More

by Alberto Verified Customer Verified Customer

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Great short and sharp deal. No horsing around!!!!! Just a pleasure to deal with all the sales personnel! No horsing around!!!!! Just a pleasure to deal with all the sales personnel! More

by SONGCHIA Verified Customer Verified Customer

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Very quick and easy to work with. Everyone was very nice and made the car buying process seamless. Everyone was very nice and made the car buying process seamless. More

by samhussein94 Verified Customer Verified Customer

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To be clear, my rating here is with respect to the purchase of my 2024 Atlas Cross Sport. Where to start? On June 20th, I brought my 2019 Tiguan in for trade and purchased a 2024 Atlas Cross Sport. purchase of my 2024 Atlas Cross Sport. Where to start? On June 20th, I brought my 2019 Tiguan in for trade and purchased a 2024 Atlas Cross Sport. The car I was buying was at another dealership and had to be retrieved so I had to come back the next day to get it. During the sales negotiation, I kept asking why I wasn't able to get better than a rate of 4.9% and the sales guy could only point to a laminated chart - he was not able to explain the special you all had going on. I had to learn about it from Finance the next day when I returned to pick up the new car and sign the paperwork. After Finance explained it, the situation made sense to me, but Sales should know how to explain it as well. Also, at this time, there was something related to dealer system(s) being hacked across the country so my contract had to be manually updated, and I was told I would eventually have to participate in a zoom call to virtually sign some of the remaining documents needed. I was told I would be contacted for this. I left with my new car the afternoon of 6/21 and headed home. Eventually, after about a month, I noticed I hadn't received anything in the mail, nor any phone calls from the dealership. I called and spoke with Finance, and they told me it was just the backlog from the system being hacked and VW was reviewing everything by hand and no other documents were needed. I was told they'd follow up as I had to keep making payments on the Tiguan I no longer owned. Never heard back. Called again, sometime around the start of August and Finance actually acted shocked over the phone to hear the Tiguan hadn't been paid off and, again, I was told they'd follow up. Again, I never heard anything. Finally, on August 15, called back as now, my paper plates were set to expire in the next five days. I was told there would be additional follow up and that I could come get new paper plates. I confirmed I would be there over the next two days to get the extended paper plates and even asked if I would have an answer as to why the Tiguan was still not paid off (by now, had to pay July and August - on a car I no longer owned). I showed up at the dealership the afternoon of 8/16, waited 30 minutes before a man named Eddie (don't have his last name) asked to help me. I explained why I was there, and he took my driver's license to check on things. Thirty minutes later, I stood up and demanded to speak with the general manager, who was not there - no surprise. (Incidentally, each time I called before, I asked to speak to the general manager or second in charge, even left a voicemail once with no call back) Eddie quickly showed back up with my driver's license and advised my plates were being printed. I began speaking with Eddie about everything I had been through, how I was having to pay for a car I no longer owned and even told him how I was lied to when I bought the Tiguan 5 years before. Eddie told me he was new, gave me his number, and assured me he would handle things. I got my paper plates and left. However, after leaving the dealership that afternoon, I realized I still didn't have an answer about the Tiguan payoff. I called Eddie, and he advised me he just found out it had never been processed so he was having it taken care of and by Tuesday - 2 business days later - all was good. The Tiguan was paid off and my account in VW was set up so I could start making payments on the 2024 Atlas Cross Sport. I'm now waiting for my actual plates, and I've been going back and forth with Eddie, and it seems as if I'm back where CC does not value clear communicate as a pillar of quality customer service. It's difficult to get timely responses from him. I have no doubt I'll get my plates so I'm not too worried there. But this much, I promise you...I won't buy so much as a tricycle from CC Richardson. Thank you for your time. More

by JOHNNASH29 Verified Customer Verified Customer

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Abe and Tucci did amazing in helping me through the process of purchasing my blue 2024 Jetta SE! They assisted me with all of my shortcomings in helping me purchase my very own first car off the showro process of purchasing my blue 2024 Jetta SE! They assisted me with all of my shortcomings in helping me purchase my very own first car off the showroom floor. Jeff from the finance department made sure everything was good with the banks so I wouldn't hit any road blocks along with helped me trade in my old 2009 Ford Focus despite losing the title. Definitely want to go back to them if I ever decided to get another car! More

by Makaia K Verified Customer Verified Customer

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I have been a VW client for many years because they have always provided me with prompt service and sales finds the car/pricing to fit my needs. Nick Tucci was professional and personable which made the pro always provided me with prompt service and sales finds the car/pricing to fit my needs. Nick Tucci was professional and personable which made the process pleasant. More

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Gary Michael and staff were amazing. Thank you very much for the professionalism and experience. My wife will be looking for a car in a couple of months. We will shop at Clay Cooley!! Thank you very much for the professionalism and experience. My wife will be looking for a car in a couple of months. We will shop at Clay Cooley!!!! More

by dannygarcia71 Verified Customer Verified Customer

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I bought the (preowned) car there because I liked it so much but had time constraints. The whole process could have been a more pleasant and exciting experience, starting by rushing me during the test driv much but had time constraints. The whole process could have been a more pleasant and exciting experience, starting by rushing me during the test drive and not explaining the car, which made me think they wanted to hide something. Then, when I wanted to see their dealership's presale servicing protocol, it was initially refused, and my questions about the specifics of the service history were not answered. Next, the car was sold with an oil change due, but I was told everything was up to date, so the first thing I got to do was to schedule an oil change. Further, the car was advertised as having a specific driver assist function, but it was not equipped with it, which I found out during my drive home. At least the car was fueled before I left. The whole sales process was painful; I spent 6 hours at the dealership, though they knew I was coming in by one-way rental car since I live 2 hours away. I do not know what took so long since the car was technically ready. This seems like a sales tactic to wear out the customer to sell an expensive coverage plan at the end, which is how it was done with me. They sold it to me as an essential thing (just 100$ a month more") to have, which even lowers the car loan interest rate (which it technically did, but in the end, I pay way more), but did not disclose the total costs until I signed the papers-it added 6000 $ to my loan. The finance person commented, "It's just the first shock." I regret falling for such a tactic. I recommend putting the money aside for potential repairs and not wasting money on such protection plans. Those are designed to create salespeople commissions. Finally, I have a comment on professionalism: As a customer, I was addressed as a "man" instead of my name with phrases like "nice care, man." I am not 18 years old anymore and do not appreciate such phrases. I understand that the intent might be to relax the atmosphere, but I found it unprofessional. Unfortunately, I would not buy another car here. More

by Ben Verified Customer Verified Customer

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