Jefferson Ascencio
Jefferson Ascencio at Jaguar Land Rover Santa Monica
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Jefferson Ascencio

Service Advisor

Jaguar Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
37 Reviews
4.9

37 Reviews

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37 Reviews of Jefferson Ascencio

January 27, 2025

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Employee Rating

Excellent service, they help me every time my car needs maintenance. Great service and pleasant people. More

by MICHAELORBER
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Recommend Dealer
Yes
Feb 11, 2025

Jaguar Land Rover Santa Monica responded

Thank you for your kind words! We're so glad to hear that our team consistently provides excellent service whenever your car needs maintenance. We appreciate your support and look forward to assisting you again!

January 23, 2025

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Service has always been excellent and friendly. Jeff Ascencio and John Bevardos, who have handled my service the past few times, have both been very knowledgable, helpful, and responsive. More

by jeffr6
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Recommend Dealer
Yes

Other Employees Tagged: John Bevardos

Feb 11, 2025

Jaguar Land Rover Santa Monica responded

Thank you for your kind words! We're thrilled to hear that you've consistently received excellent and friendly service with us. A special shoutout to Jeff Ascencio and John Bevardos for their knowledge, helpfulness, and responsiveness! We appreciate your loyalty and look forward to serving you again.

January 10, 2025

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Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More

by natalierafaeli
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Recommend Dealer
Yes
Feb 11, 2025

Jaguar Land Rover Santa Monica responded

Thank you for your kind words! We're so glad you had a wonderful and hassle-free experience with us. Delivering great service—including bringing your car to you—is what we strive for! We appreciate your support and look forward to assisting you again.

November 28, 2024

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Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. More

by DUARTE310
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Recommend Dealer
Yes
Dec 03, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

March 30, 2024

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I brought my car in without any tire issues and the car was returned to me with low tire lights on, and a huge gash in a tire that was not there when I brought the car in. Tire gash was so severe that it More

by barbara30
Workmanship
Recommend Dealer
No
Apr 01, 2024

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

November 29, 2023

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Great customer service and very knowledgeable staff. They make your purchase easy and care about you time. More

by reocon99
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Recommend Dealer
Yes

Other Employees Tagged: JLR Marketing , Dino Saltsrosian

Jan 08, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience with us! I will be passing the kind words along to Jefferson and Dino! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

October 08, 2023

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Wonderful ! ! Always gets me in and takes care of what needs to be done effectively! Always !!! More

by ellzi
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Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez , I can’t remember some names but everyone is wonderful !!!

Oct 16, 2023

Jaguar Land Rover Santa Monica responded

Hi Ellzi, thank you so much for taking the time to give us feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 20, 2023

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Jorge was wonderful. My only complaint is that I was told they'd replace the battery for my key and that was not done which means I have to find the time to go back. Othe More

by jenniferm
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Recommend Dealer
Yes

Other Employees Tagged: Jorge Rojas

Sep 28, 2023

Jaguar Land Rover Santa Monica responded

Hi Jennifer! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 07, 2023

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This was a complimentary service. No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e More

by dsinger131
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Recommend Dealer
Yes
Sep 08, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Jefferson, John, Jorge, and Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 14, 2023

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Employee Rating

great service , easy in and out , nice ride to the enterprise rent a car complimentary car More

by marcchorin
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 17, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jefferson Ascencio! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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