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Jefferson Ascencio
Jefferson Ascencio at Jaguar Land Rover Santa Monica
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Jefferson Ascencio

Service Advisor

Jaguar Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
34 Reviews
4.9

34 Reviews

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34 Reviews of Jefferson Ascencio

November 28, 2024

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Employee Rating

Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. More

by DUARTE310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez , Moniq

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March 30, 2024

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Employee Rating

I brought my car in without any tire issues and the car was returned to me with low tire lights on, and a huge gash in a tire that was not there when I brought the car in. Tire gash was so severe that it More

by barbara30
Workmanship
Recommend Dealer
No
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Apr 01, 2024

Jaguar Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

November 29, 2023

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Employee Rating

Great customer service and very knowledgeable staff. They make your purchase easy and care about you time. More

by reocon99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: JLR Marketing , Dino Saltsrosian

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Jan 08, 2024

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing purchasing experience with us! I will be passing the kind words along to Jefferson and Dino! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica.

October 08, 2023

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Employee Rating

Wonderful ! ! Always gets me in and takes care of what needs to be done effectively! Always !!! More

by ellzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez , I can’t remember some names but everyone is wonderful !!!

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Oct 16, 2023

Jaguar Land Rover Santa Monica responded

Hi Ellzi, thank you so much for taking the time to give us feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 20, 2023

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Employee Rating

Jorge was wonderful. My only complaint is that I was told they'd replace the battery for my key and that was not done which means I have to find the time to go back. Othe More

by jenniferm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Rojas

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Sep 28, 2023

Jaguar Land Rover Santa Monica responded

Hi Jennifer! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 07, 2023

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Employee Rating

This was a complimentary service. No hassles. I appreciate the service and will recommend the company to my friends who also have jaguars. Thank e More

by dsinger131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Jorge Rojas, Paul Hernandez

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Sep 08, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing servicing experience! I will be passing the kind message along to Jefferson, John, Jorge, and Paul! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 14, 2023

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Employee Rating

great service , easy in and out , nice ride to the enterprise rent a car complimentary car More

by marcchorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 17, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jefferson Ascencio! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

July 03, 2023

Dealership Rating
Employee Rating

Excellent service. Jeff always makes matters easier and provides the best assistance possible. Thanks again! More

by omovies1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 07, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind message along to Jefferson Ascencio! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

June 06, 2023

Dealership Rating
Employee Rating

Jeff was very helpful, got me in and out with no troubles and in a timely matter. More

by REBECCA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 12, 2023

Jaguar Land Rover Santa Monica responded

Hi Rebecca, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing service experience! I will be passing the kind words along to Jeff! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

May 25, 2023

Dealership Rating
Employee Rating

Was a great experience! The service was great. Was quick, smooth and satisfactory. We love the team! More

by GMITTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos, Mario Garcia, Armando Saenz Jr, Jorge Rojas, Paul Hernandez

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May 25, 2023

Jaguar Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had a great service experience! I will be passing the kind message along to our team here at service! Looking forward to servicing you again in the future! Best Regards, Jaguar Land Rover Santa Monica Service Center.

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