Jefferson Ascencio
Jefferson Ascencio at Land Rover Santa Monica

Jefferson Ascencio

Service Advisor

Land Rover Santa Monica

3020 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
42 Reviews
4.9

42 Reviews

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42 Reviews of Jefferson Ascencio

July 14, 2025

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Employee Rating

Jaguar Land Rover Santa Monica is the all-around best and most responsive Land Rover dealership in all of California. More

by JHERRERA12
Service Price Transparency
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Recommend Dealer
Yes

July 04, 2025

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I was very, very sorry to see Rus leave. He was beyond exceptional for me. I have owned the car for five years and every sales person that had worked with me was the very poorest. I brought More

by abigailblingblinge
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Service Time
Recommend Dealer
Yes

Other Employees Tagged: John Bevardos

Jul 09, 2025

Land Rover Santa Monica responded

Thank you for taking the time to share your experience with us. We truly appreciate your kind words about Rus and understand how much he meant to you as a trusted service advisor. While we’re sorry to see him go too, we’re so glad to hear that John provided you with the same exceptional level of care and made your recent visits smooth and positive. We’ll be sure to share your feedback with John and the team. Thank you for your loyalty to Jaguar Land Rover Santa Monica — we look forward to taking care of you again in the future!

June 19, 2025

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Amazing customer service! Will definitely go back, Received my car washed and very clean!! Thank YOU More

by shekarchi21
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Recommend Dealer
Yes
Jul 09, 2025

Land Rover Santa Monica responded

Thank you for the kind words! We’re so glad to hear you had an amazing experience and appreciated your freshly cleaned car. We look forward to welcoming you back to Jaguar Land Rover Santa Monica!

May 10, 2025

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John varvatos is highly qualified and helps me out every time ! Everyone is so nice and get my car back quickly ! We appreciate all there help and hard work More

by SAMANTHA56
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Recommend Dealer
Yes
Jun 11, 2025

Land Rover Santa Monica responded

Thank you so much for your kind words! We're glad to hear that John and the rest of our team continue to provide you with fast, friendly, and reliable service. Your appreciation means a lot to us—we look forward to taking care of you and your vehicle again soon at Jaguar Land Rover Santa Monica!

February 15, 2025

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Ara and the team there are very professional and friendly. I definitely feel like I was serviced properly. More

by lukmandotson
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Recommend Dealer
Yes

January 27, 2025

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Excellent service, they help me every time my car needs maintenance. Great service and pleasant people. More

by MICHAELORBER
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Recommend Dealer
Yes
Feb 11, 2025

Land Rover Santa Monica responded

Thank you for your kind words! We're so glad to hear that our team consistently provides excellent service whenever your car needs maintenance. We appreciate your support and look forward to assisting you again!

January 23, 2025

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Service has always been excellent and friendly. Jeff Ascencio and John Bevardos, who have handled my service the past few times, have both been very knowledgable, helpful, and responsive. More

by jeffr6
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Recommend Dealer
Yes

Other Employees Tagged: John Bevardos

Feb 11, 2025

Land Rover Santa Monica responded

Thank you for your kind words! We're thrilled to hear that you've consistently received excellent and friendly service with us. A special shoutout to Jeff Ascencio and John Bevardos for their knowledge, helpfulness, and responsiveness! We appreciate your loyalty and look forward to serving you again.

January 10, 2025

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Wonderful service. Helpful. Brought my car to me. Greatly appreciate it. Definitely would use again More

by natalierafaeli
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Recommend Dealer
Yes
Feb 11, 2025

Land Rover Santa Monica responded

Thank you for your kind words! We're so glad you had a wonderful and hassle-free experience with us. Delivering great service—including bringing your car to you—is what we strive for! We appreciate your support and look forward to assisting you again.

November 28, 2024

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Service was good, no bad turnaround time service advisor is very nice! Wish I would get a loaner when bringing my car for warranty work. More

by DUARTE310
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Recommend Dealer
Yes
Dec 03, 2024

Land Rover Santa Monica responded

Hi, thank you so much for taking the time to give us feedback! We are thrilled to hear that you had an amazing experience with us. I will be passing the kind words along to team. If you ever need anything, please feel free to reach out! Best Regards, Jaguar Land Rover Santa Monica.

March 30, 2024

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I brought my car in without any tire issues and the car was returned to me with low tire lights on, and a huge gash in a tire that was not there when I brought the car in. Tire gash was so severe that it More

by barbara30
Workmanship
Recommend Dealer
No
Apr 01, 2024

Land Rover Santa Monica responded

We regret to see these sentiments, that does not meet our standards and we'll address it with the team immediately. If there's anything we can do to turn this experience around for you, please feel free to reach out to us directly at marketing@jlrsm.com. We're always working on improving and your feedback is important to us.

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