Jeff White

Earlier this year, I decided to trade my 2021 Tucson Ultimate for the 2024 Tucson XRT. Initially, I wasn’t quite sure I had made the right choice since a few features I enjoyed in the Ultimate weren’t a Ultimate for the 2024 Tucson XRT. Initially, I wasn’t quite sure I had made the right choice since a few features I enjoyed in the Ultimate weren’t available in the XRT. However, after undergoing hip surgery, my perspective shifted completely. The XRT’s running boards (which the Ultimate didn’t have) made getting into the SUV so much easier post-surgery—an absolute game changer for me! I had my first scheduled service appointment a few days ago, and I must say, Jeffrey White and Frank Williamson were both incredibly friendly and helpful. It’s not easy to find such excellent service these days. Jeff took the time to thoroughly explain my service options, especially given my vehicle's low mileage. I was in and out quickly, and I couldn’t be more pleased with the service I received. This service department truly knows how to keep their customers happy and satisfied. More

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Had same issue with door locks that I had two months ago, called Jeff White and told him about the fuse issue again and he had me bring the car in the next day and it was done in 22 minutes!!!!! Thanks Jeff! called Jeff White and told him about the fuse issue again and he had me bring the car in the next day and it was done in 22 minutes!!!!! Thanks Jeff! More

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Poor poor customer service Bought a 22 Tucson and the lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rud lease has been up For three months now yet tried to call the dealer sales dept and buy the vehicle with no answer from sales Trevor Torres was rude and only cares about the $3000 bait n switch program yet the owner Rick Torres is sitting in fla as absentee dealer, principal owner and never return bc anyone calls That what happens when you let children run a dealer If you get a call from the sales team RUN AWAY they don’t have your best interest in mind And most of the USED VEHICLES are smashed Up vehicle they bought from the auction Check car fax and watch out for the $3000 upsell scam More

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I recently visited this dealership to address a minor issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updatin issue with my Tucson XRT’s windshield wipers. Frank Williamson, the service advisor, not only promptly replaced the wipers but also suggested updating my Navigation system. I hadn’t considered this before, but it turned out to be a game-changer! The system now provides accurate directions, and I couldn’t be happier. Kudos to Frank for his proactive approach and excellent customer service. More

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Not to happy about what happen with my Car. A year ago I took my car for a diagnostic because it had a check engine light on and the shift was not moving to reverse and other. At the time I cou A year ago I took my car for a diagnostic because it had a check engine light on and the shift was not moving to reverse and other. At the time I could'n do the work save the paper to do it later when the money was available. Made an appointment. for the 26/ Sept./23 but canceled and reschedule for Oct.10. Took the car though that it was going to be fix by the following day my car was return to me Oct 18 with problems that the car didn't have, now Oct 19,2023 the check engine light is back on. Yesterday I call numerous time complaining about noise that my car didn't have before even took it back the noise still there spoke with Frank a very smarty mouth person my husband explain the situation he make fun of my husband replying to fix it again if he fix it before. the problem is also that every time I took my car there the part are not being install to the completion there is always a few screw missing. my husband is also a mechanic and know what he's doing after putting all screw that were missing from a previous job now missing again and part lose under the car. The excuse that they didn't work under the car but if you're working with the shift of the car that is under the car.I would like my issue to be resolve I din't pay $1,412.89 for the check engine to be on again.Also Would not take my car here again, customer are priority and they're always right. Also you suppose to have some one to check the car over before returning to the owner making sure that everything is in place nothing missing. Supervisor Jeff white please contact me. More

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I can't say enough nice things about the service department here. Perfect service, fast and efficient, online scheduling was easy. Thanks Andrew...your're the best! department here. Perfect service, fast and efficient, online scheduling was easy. Thanks Andrew...your're the best! More

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They sold me a car with bad brakes cracked rim quick to argue with you awful argue with you awful More

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Salesman was great now to figure out mistake on loan 6 years not 7 years years not 7 years More

by ARLEEN1020 Verified Customer Verified Customer

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always great dealing with Empire this our 3rd car from them plus they sold to our children and many of our friends them plus they sold to our children and many of our friends More

by l.donnnely Verified Customer Verified Customer

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Please don’t waist your time or money going to this dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford suc dealership, they had me lie to the bank in order for a fund to go through on a car that I didn’t even want in the First place, I could not afford such high payments, in which I told them and they said there was nothing they could do for me. I traded in my car in which they “sent away” even before the fund got approved. I went back for my car after telling them I couldn’t afford the car and my trade in was already gone 12 hours after taking possession of the new car which is illegal, if anyone has any legal information on how to help me with this situation please get back to me, if this takes going to the attorney general I will do so. More

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