Jeff Swank

On February 28, 2025, I took my 2021 Ford Explorer to CSF Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discover Quick Lane for an oil change. After receiving my vehicle back, I parked it in my garage. The following morning, I pulled the vehicle out and discovered an oil spill on the garage floor—clear evidence that the oil filter had not been properly installed. This is the third time CSF Quick Lane has failed to perform a basic oil change correctly on this same vehicle. Due to this negligence, I was forced to take my vehicle to a professional maintenance shop to have the issue corrected properly. Additionally, my epoxy-coated garage floor is now stained as a direct result of CSF Quick Lane’s repeated failure to ensure quality service. I requested reimbursement for the $77.71 oil change, as it is evident that CSF Quick Lane does not perform adequate quality checks on their work. Instead, I was offered only $50 in Ford Pass rewards by the manager, Jeff Swank—a wholly inadequate response considering the repeated mistakes and resulting damages. This level of carelessness and disregard for customer satisfaction is unacceptable. After multiple disappointing experiences, I will not be returning to CSF Quick Lane, nor would I recommend their services to anyone expecting reliable vehicle maintenance. More

by DOMOHAMBO Verified Customer Verified Customer

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I can't say enough good things about Court Street Ford! We recently needed urgent repairs to our car, and the team here went above and beyond to help. From the moment we walking in, we were treated with ki We recently needed urgent repairs to our car, and the team here went above and beyond to help. From the moment we walking in, we were treated with kindness and professionalism. They quickly assessed the issue, explained everything clearly, and provided a solution. It's rare to find a place that combines excellent customer service with fair pricing and top-notch workmanship, but Court Street Ford truly checks all the boxes. If you're looking for a dealership that genuinely cares about their customers and delivers exceptional service, look no further. Thank you to the entire team for making what could have been a stressful experience so seamless and positive! More

by dsalkeld Verified Customer Verified Customer

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Everything was very good they were very nice to work with and my truck ran great after it was repaired and my truck ran great after it was repaired More

by MADDFOUR4 Verified Customer Verified Customer

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The staff was very helpful and friendly and courteous courteous street ford is very nice courteous street ford is very nice More

by randyweiss1975 Verified Customer Verified Customer

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This dealer has screwed me over multiple times! And now I’m stuck paying for repairs they couldn’t find And now I’m stuck paying for repairs they couldn’t find More

by JPMYERS85 Verified Customer Verified Customer

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I drive 2. 5 hours to do my business at court street ford. Why? Because the people who work at the dealership. From the owner Kevin on down. Jeff Sproul and Jeff 5 hours to do my business at court street ford. Why? Because the people who work at the dealership. From the owner Kevin on down. Jeff Sproul and Jeff Sank are the ultimate professionals and its a well run dealership. The sales department was pleasant and made our buying experience the best I have experienced. You want a no hassle car buying experience and great service from the service department then Court Street Ford is a place you should go for you auto needs. More

by JMCCORMICK1963 Verified Customer Verified Customer

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I had the car in three times for the same problem. After the second repair my car was shaking over 60 mph they claimed I bent a rim and a knuckle! I don’t have a damaged tire or anything else but some After the second repair my car was shaking over 60 mph they claimed I bent a rim and a knuckle! I don’t have a damaged tire or anything else but somehow they claimed this ! Pretty hard to bend a part and a rim like that without damaging a tire ! And on top of that they put a part kn that I had to pay for without my authorization! I will never be back there nor would I ever recommend them to anyone! More

by Nick Persson Verified Customer Verified Customer

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The best place to take your vehicle for service! I always receive prompt personal and professional assistance! The entire staff is very knowledgeable about their departments and very helpful. I n I always receive prompt personal and professional assistance! The entire staff is very knowledgeable about their departments and very helpful. I never hesitate recommending Court Street Ford because for years I’ve been treated with respect and my vehicles have been very well taken care of. Thanks again for being there with my cars needs! D. Martin Bourbonnais, IL More

by ANMCNM4 Verified Customer Verified Customer

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Jake and John and art are great salespeople and technicians ! Absolutely great dealership , everyone in the shop are friendly and knowledgeable technicians ! Absolutely great dealership , everyone in the shop are friendly and knowledgeable More

by Nick Persson Verified Customer Verified Customer

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Always the best dealer to work with ! Never disappointed! Thanks Court Street Ford ! Much appreciated! Never disappointed! Thanks Court Street Ford ! Much appreciated! More

by bjm1966 Verified Customer Verified Customer

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