Jeff Russell

Another great experience. Our Bronco came in with great timing for a special order. We did a test drive and then finished signing. Great experience once again with Mike. Our Bronco came in with great timing for a special order. We did a test drive and then finished signing. Great experience once again with Mike. More

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As a result of the service departments negligence or ineptness we are stranded in North Carolina waiting for an engine replacement. My have to fly home to pick up other car ineptness we are stranded in North Carolina waiting for an engine replacement. My have to fly home to pick up other car More

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Briarwood Ford is our ONLY car dealership! We have been going to Briarwood for more than 20 years! Karl, George, Andrea, Steve everyone is friendly, caring and respectful! Fred and Deanna Sea We have been going to Briarwood for more than 20 years! Karl, George, Andrea, Steve everyone is friendly, caring and respectful! Fred and Deanna Searls More

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My 19 year daughter visited the Briarwood Service Center to get an additional key made for her Focus. This is a kid, first time to a dealer who knows nothing of cars or how things are done. The woman explai to get an additional key made for her Focus. This is a kid, first time to a dealer who knows nothing of cars or how things are done. The woman explained the key was $35. She was made to pull in and they inspected car to find a rear light bulb / reverse burned out. She was given an estimate of about $30 to repair it. My daughter said, "Fine". After 45 minutes she paid for it, THE BILL WAS $161! THIS WAS FOR A KEY AND LIGHT BULB. LABOR WAS $111 TO REPLACE A LIGHTBULB! MAYBE THAT WAS PARTIALLY THE LABOR TO TURN ON A LAPTOP TO PROGRAM THE KEY. My wife, daughter and I came back to complain and met with Jeff, the service manager and the woman who helped my daughter. They would not let my daughter explain things, they explained things and put things in her mouth like an attorney. I argued with them and it got very heated. The service manager stood up and got right in my face, my wife thought he was going to get physical! It was the worst experience I can imagine as a local Saline resident. The service manager is a complete xxxxxxx who made no attempt to credit us part of the insanely high amount back and justified his position with his "$7,500 laptop" to program keys and asked me "Can't your daughter read?". I was so humiliated over this meeting it was hard to describe. All over a key and a .20 light bulb! AGAIN, THIS HEATED ARGUMENT WAS IN FRONT OF MY DAUGHTER AND WIFE MIND YOU. I WILL NEVER SET FOOT OR RECOMMEND ANYONE HAS ANYTHING TO DO WITH THE SERVICE MANAGER AT BRIARWOOD FORD. I ASKED TO SPLIT THE BILL IN HALF AND HE LAUGHED AT ME. 3.26.14 Update: The sales manager, Tom Bicknell was incredibly professional. He met with us and gave my daughter a partial refund. His department is separate though from the service department. I would retrack this if the service department manager apologized personally to my daughter. It's funny, we hold our kids accountable but getting an apology from an adult is sometimes far more difficult. Thank you, Jeff Kermath More

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Always been a Ford person, but 2 years ago I went to Buick - worst mistake ever. Now I am back! Love the new Ford Escape. In addition, Jeff Russell goes above and beyond the call of duty! Amazing Se Buick - worst mistake ever. Now I am back! Love the new Ford Escape. In addition, Jeff Russell goes above and beyond the call of duty! Amazing Service! More

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