Jeff Rumson

My service rep never answers his phone or returns calls back and some of the receptionist are very rude. Customer service isn't their strong suit at all. It's very frustrating having to constantly call bac back and some of the receptionist are very rude. Customer service isn't their strong suit at all. It's very frustrating having to constantly call back to back just to speak to someone and 9 times out of 10 they aren't the correct person. More

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Una larga espera innecesaria, mas de tres horas solo para el cambio de una goma, teniendo una cita previa y habiendo entrado mi carro desde que llegué al taller desde que llegué. Un día antes había ido encar el cambio de una goma, teniendo una cita previa y habiendo entrado mi carro desde que llegué al taller desde que llegué. Un día antes había ido encargaron la goma para el día siguiente y no fueron capas de llamar para decirme que ya estaba ahí la goma, sabiendo estaba usando una repuesta, tuve yo que llamar, ponían en espera, me pasaban de línea en línea, me cerraban la llamada, cuando pregunté por qué hacen eso, me dijeron que no había quien hablara en español, me encontré extraño por qué las últimas tres personas que me dejaban en espera y cerraban la llamada hablaban en español. No es justo jueguen con el tiempo de las personas. More

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The buying process was easy. Staff is professional and super helpful. Service center is always speedy. Staff is professional and super helpful. Service center is always speedy. More

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Luis Laparra is by far the best salesman we have ever worked with. It’s amazing to me that when I come in for an oil change and he sees me, he knows me by name! There is no one else I would ever go to worked with. It’s amazing to me that when I come in for an oil change and he sees me, he knows me by name! There is no one else I would ever go to and I give him the highest ratings. He’s very informative and kind. More

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Julie went above and beyond in helping us find a car. She is a fantastic sales rep. Kelly is lucky to have her. She is a fantastic sales rep. Kelly is lucky to have her. More

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The worst service of all, from the top down, no one is there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when presse there to help which is appalling, especially with a lease. I have been lied to by your service personnel and worse of all the manager and when pressed for more answers or solutions that same manager just says let me call you back and never does. I had to take my car to another Honda location which confirmed that my part for my leased car was UNDER WARRANTY and it was Honda's responsibility to complete repairs. This is the latest example of the deplorable customer service I have experienced from Kelly Honda in Lynn. This is on top of the bad attitude from staff, being charged more than what was quoted and communicated, and being charged for services that were covered under the plan when buying a car. My recommendation to anyone is DO NOT BUY OR LEASE a car from Kelly Honda they will sell you a dream that is all they care about. More

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The service is always good. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. The employees are courteous, friendly and helpful to their customers. I am always pleased with the results of my service. I love my Honda Accord. More

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Easy check in and courteous. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. Professional and always with a smile. Staff treats you with respect and will answer any question you may have. More

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Very friendly staff. Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasa Employees are always professional and helpful. I had service done to my car today. It took a little longer than I anticipated. Overall I had a pleasant experience. More

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Good service very professional and friendly the explanation af what service I was getting was very clear explanation af what service I was getting was very clear More

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